Complaints
This profile includes complaints for ATI Restoration LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ATI handled remediation of our condo after the 2021 freeze. Currently our *** is involved in a billing dispute between ATI and the insurance adjuster. Requests for back up information from ATI to resolve this issue have not resulted in any solution. This has been going on for months, resulting in the *** being unable to pay the contractor who completed repairs. The repair contractor will certainly have to resort to a lien on our building if there is no resolution soon. That will be a disaster for our owners.
Business Response
Date: 09/23/2022
ATI is unable to locate a job/transaction with the reviewer listed.
Based on the comments, ATI was not contracted by the reviewer.
Please provide additional contact details so we may further research the concerns.
Initial Complaint
Date:07/13/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were referred to ATI by our insurance back in Oct 2021. ATI had agreed to replace and install about 650 sqft of flooring as well as replace cabinets under the kitchen sink and under the island in the kitchen. For months they would promise us they were working on it then ghost us for months. After 9 months of me having to push them to work on our house we finally got our flooring installed. Although, since they had me pick out the color in mid December and didnt install the floors until April I had to pay $700 out of pocket to get the color I wanted as the original was no longer available. ATI told us the cabinets would *********** weeks as they needed to be custom built to fit under our kitchen island. After coming out in December to measure the cabinets nothing happens. After I keep asking they come out again in March to measure again. Then I hear nothing from ATI about the cabinets until April. I never got drawings or asked if I wanted the cabinets changed. They just show up with 2 ********** type boxes and put those in reducing our cabinet space by 9 inches and requiring them to put in shims under the cabinets and a 2x4 to hold the island up. When I sent pictures asking whats going on they told me it was their error but to this day have not tried to fix it and are charging us for these cabinets. I have repeatedly asked for a statement on our account and never got it. We had to pay another company to take their cabinets out and build/install new ones. I have called corporate 4 times and left messages with managers and no one has called me back. This has been 10 months of h*** trying to get them to do their job and finally having to pay someone else while they **** us for their cabinets that dont fit. I have pictures and emails and texts to back all of this up. I will also be filing a complaint with the insurance commissionerBusiness Response
Date: 07/19/2022
Good Morning,
Thank you for sharing the customer's concerns.
We've located the project details and are working on a response to the customers 'desired settlement' presented.Thank you!
Customer Answer
Date: 07/19/2022
I have yet to receive any correspondence from ATI. I am so glad they responded to you but nothing on my end. Its been 20 months nowBusiness Response
Date: 07/20/2022
To BBB:
ATI was let go by the customer in early June due to timing and material issues with *************. Our Regional Manager will be adjusting the customer's estimate to match the work completed by ATI which equates to:
*Flooring, and trim work in the den, kitchen, and dining room
*Insulation work in the crawl space
*Drywall work in the kitchenATI will send a statement of account showing what was invoiced and what they have paid to date.
The cabinets ATI provided did not fit the area as they were to be custom made and were purchased off the shelf prompting the homeowner to hire someone else to complete ************* portion of the job. The homeowner states that ATI can come to get them if we want them. ATI will contact ***** on arranging a pickup date and time to collect them so the homeowner is not responsible for the disposal of the cabinets.Once all communication (accounting, managerial contact, cabinet removal) with the customer has been completed we will provide an update to the BBB and provide documentation.
Initial Complaint
Date:07/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
TO BBB,Please see below for a copy of the last email I sent AIT on 7/5/22. Today is 7/12/22, and the business has yet to respond. The email below is a recap of what Ive been going through with AIT.My email:***** (project manager) showed me the cabinets from Rainbow Stone, he ONLY showed me the sample PAINT on a piece of board which by NO MEANS represented what I was getting as a whole; I ONLY signed off on the COLOR.I would ONLY accept the SAME QUALITY of cabinets as in Rainbow Stone; you cannot take a customer there and SHOW THE PRODUCT I WAS TOLD I WAS GETTING BY ***** and then push off a subpar product to them.I will NOT be paying a cent towards ATIs mistake.As I said, I will only accept the same quality of cabinets as in Rainbow Stone.If youre unwilling to do your job per your contract (already in breach since you did not start 2 months after the written start date or approximate to 4/18/22, plus the fact that youre giving me cabinets I DID NOT APPROVE), then I will ONLY pay for the kitchen demo and the drywall job done in my garage. I emphasize I will NOT PAY FOR YOUR MISTAKES AND SUBPAR PRODUCT.ATI, your company, has made my life a LIVING H*** I have NO KITCHEN FOR MONTHS NOW AND I HAVE BEEN PAYING FOR MY FOOD COSTS SINCE MAY 2022 BECAUSE OF YOUR INCOMPETENCE. Since you, so called startedthis job, I was told time and again by ***** were backed up there are other customers ******************* has Covid or on vacation (whenever I asked for her to provide a cost, etc), and on and on.NO MORE!!!ALSO, VERY IMPORTANT: my property is laying in boxes on my patio for over three weeks now, while the rest of my kitchen items are still in my old kitchen drawers, Laying on top of my very expensive handmade carpets.I CAANOT SLEEP at nights, constantly worrying if someone is going to take my property. You need to remedy this ASAP, or I will hold ATI responsible for ALL damages and/loss caused as a result of your negligence.Business Response
Date: 07/19/2022
Good Morning!
Thank you for sharing the customer's concerns.
We've located the project details and are working on a response to the customers 'desired settlement' presented.
Thank you!
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