Complaints

This profile includes complaints for Ziegler's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ziegler has 2 locations, listed below.

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  Ziegler

  1323 E Saint Gertrude Pl Ste A Santa Ana, CA 92705-5240

• 

  Ziegler

  1773 W Lincoln Ave Ste R Anaheim, CA 92801-6713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent $31,800 on three garage doors (including garage door openers, installation, etc.) that we purchased from Ziegler Doors in *********, **. The three garage doors are a two-car garage door, a boat garage door and an ** garage door. The doors were installed approximately a year ago. Once we started using the garage doors, we found out that the doors are way too heavy to operate properly. In addition, the two-car garage door was bowing in the middle due to the weight of the door. We tried many times getting a hold of Ziegler. They would not answer our calls or our emails. We hired a local garage door company (******** Garage Doors out of ***********) in an attempt to provide additional supports so that we would be able to make the heavy garage doors work.7/31/24 - spent $2,495.96 on a new commercial garage door opener for the ** Garage since the garage door opener that was purchased and installed by Ziegler Doors could not handle the weight of the door.8/17/24 - spent $3,498.43 to provide additional supports for the heavy *********************** March we noticed that one of the springs was broken on the ** garage door. We had the same local garage door company come out to determine a fix for the door. They tried to weigh the door to determine the proper size of spring to order, but were not able to get a good weight for the door. They tried several times to contact Ziegler Doors to get a good weight for the door. Ziegler would not return their calls. I also tried contacting Ziegler and again was not able to get a hold of them. Our local garage door company recommended that we replace the ** garage door due to the weight of the door. They could not guarantee that we would not have additional problems. In addition, they recommended that we not open or close the garage door.On April 12, a s**** fell out of the ceiling from one of our garage door supports for the two-car garage. We are now too nervous to use any of our garage doors.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We custom ordered 3 garage doors and 2 gates from ***** Ziegler at Ziegler Doors in ************ for $37,550. In Sept. 11, 2022, the back gate electronic lock jammed and we could not lock it (see photo). This gate leads into our property so we had to use a broom to secure it (see photo). On Sept. 27, ***** sent his crew to replace the broken lock with a temporary standard deadbolt while he ordered a new electronic lock. I text him repeatedly over the next three months and he finally responds on Dec. 13 that "as soon as I can receive the replacements, I can change them." He said he would speak to his rep and noted that pieces are hard to get these days. After no text responses for a month, on Jan. 6, he sends his crew back, with the old, broken lock that had been knocking around in a plastic bag. I complained to ***** and he said his crew misunderstood and that they would return the next day with a new one, which they did not. On Jan. 11, after I threaten to take action, he sends his crew with a new lock that didn't fit my door and was bronze, not black. He says he will order the correct one. After not responding to my texts, on Jan. 20, I left him a VM and text that threatened taking action. He finally texts and says he is waiting for a replacement. On Feb. 15, I give him an ultimatum and he texts that his mother-in-law passed away and he is out of the office but he will have his office get back to me with an update. I have not heard from his office or him. The resolution I am seeking is for him to replace the Emtek Electronic Lock and handle with the exact model that broke and install it. I paid him $650 for both in the original order. If he is unable to do this, I would like an immediate refund and cost to hire a locksmith to install it. It has been almost 6 months, with unacceptable communication to resolve this issue.