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Business Profile

Doors

California Replacement Windows

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were told the windows would have exterior casing that would cover existing aluminum casing. The installers arrived, riped out all our windows and started installing. Half way through I went outside and noticed they just recess the window inside the old casing and no exterior Casing. Also, dented the old casing but I guess that is covered under their pricing agreement, they are not responsible for damages. Read the fine print before doing business with them.I called ******* and he came and looked and said he understood, he would talk to the owner. He called back hours later and said pay and they will finish the install or they will put a "mechanical lean" on our property. Worst company to deal with. No working with us to try to find a resolution. Just threats. I wouldnt use them again if they were the last windows company on the planet. I would rather do it myself.Damage shown in pictures is from installers to the framing of the existing casing and after install tell me it wont be covered with anything so we are left with damaged Casing.

  • Initial Complaint

    Date:01/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Windows I ordered were incorrect sizes and damaged and the installer ruined my stucco. Ive reached out to company via phone and email a million times and they refuse to order correct windows or replace damaged ones or repair my stucco.

California Replacement Windows is NOT a BBB Accredited Business.

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