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Business Profile

Garbage Removal

1-800-Got Junk

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called 1-800-Got-Junk for a quote on Jan 22, 2023. The agent informed me that the absolute minimum charge/fee would be $207, minus the discount per a 10% coupon I'd be using.When the team got to my house, I instructed them to fill the truck, only to the minimum. They did so and then informed me that the total was $360. I said I thought the minimum was $207, but they just said, nope; $360. I signed as they were just the drivers/did not have the power to do anything about the pricing discrepancy. They were also two men, and I'm a woman standing there on my own feeling rather intimidated. After they left, I called the company, and the customer-service rep said he "did not understand the discrepancy, price-wise, and would escalate it to the manager." I received a call from the so-called manager today who informed me that he didn't know "what was up with the ********* agent I spoke with," but around here, the minimum is $360--so there was nothing he could do. He also said that I "let" the drivers take off, when I could have declined the service. This is outright gaslighting a customer. The company is clearly lacking when it comes to internal communication, and then the customer is supposed to shoulder the burden of that ineptitude. In summary, this translates/adds up to a bait-and-switch transaction. And to add insult to injury, the blame is being put on me. Bottom line: I would like this situation to be remedied and to be refunded the difference (meaning the difference of what was originally quoted to me and what they actually charged).Thanks for your assistance in this matter.

1-800-Got Junk is NOT a BBB Accredited Business.

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