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Business Profile

Granite

Stoneware Enterprises Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stoneware Enterprises Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stoneware Enterprises Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction Date Is December 12, 2021 I came to the stoneware Enterprises, *** on December 12, 2021, order the red Dragon 2 CM Polished Granite 116x80x3 116x52x1 and Red Dragon 2 CM Polished Granite Slabs 116x80x30 and total cost $45,234.00 and I deposited 75% of $45,234.00 = $33,925.50. (Please see attach document show stoneware enterprises get money from my ***** ********** and invoice)Until today July 15, 2023, the store did not delivery the product and I talked to ************************* (owner of the store) many times, and I ask him to refund the deposit for me and he did not refund deposit for me. On February 16, 2022, I write a letter requesting a refund to ************************* and he promise me to delivery product before May 5, 2023, and he also gave a refund check date on May 5, 2023, if he did not delivered product on May 5, 2023, and I can cash the check. (Please see attach letter that I gave to ******)After May 5, 2023, ************************* did not deliver product and he told me give him another month because his brother-in-law pass a way and he need more time and I gave him another month.After June 5, 2023, ************************* did not deliver product and I deposited check to ***** ********** on June 12, 2023, at 3:33pm On June 17, 2023, ***** ********** send me letter said the check that I deposit got stop payment and I did not receive the deposit refund I called ************************* and let him know about the check got stop payment and he doesn't want to refund money to me. (Please see attach letter from ***** ***** Bank regarding stop payment on check)Please help me to get the deposit back asap.

    Stoneware Enterprises Inc is NOT a BBB Accredited Business.

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