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Business Profile

Information Technology Services

Evertech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Information Technology Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have the same issue as described in the 3 other compliants filed. This company is engaging in deceptive practices hiding in the fine print charges and refusing to give refunds once they start charging you egregiously for absolutely nothing. I never received any service or product and when I explained that they indicated that by paying for a trial even after cancellation was requested that they have the right to charge me. They charged me ***** twice this month! This is ridiculous and extremely deceptive practices!

  • Initial Complaint

    Date:04/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the service thinking that it would be a free trial and that it was a digital product. Turns out they want you to meet in person with a stylist and pay more money. They also advertised a satisfaction guarantee so I emailed them and told them I wanted to cancel and wanted a refund. They told me that the total satisfaction guarantee does not apply to complaints about the product. To which I responded how utterly ridiculous that is what is satisfaction if youre not happy with with the product? I resolved the fraudulent transaction with my credit card and Im posting this complaint here for other consumers to beware

  • Initial Complaint

    Date:03/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was lured online to believe that Lumi (Evertech *******************) was a clothing box service. I have used other companies before. I then find out that it is not free, they go ahead and charge you ***** and then when I cancelled, they continued to charge my card. I have sent several emails, and the so-called phone number does not work. I have reported it to my bank and I will have to change all my stuff.

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Until today, I have never heard of Evertech **** or Lumi Place but somehow 2 companies are connected. I was reviewing my bank statements prior to filing taxes and came upon 6 - yes, 6 charges in 1 month from this ****************** that I have never heard of before. There are four $0.99 cent charges on the same day, last September 11th, then another charge of $39.99 on 9/14, and then another charge of $39.99 on 10/14! That is 6 charges in a month and 3 days from a company I have never heard of!! I don't know how they got my name, phone number, credit card number (these were all entered as POS charges), and email address - even though I have never seen an email from them. This is a SCAM - and since I just read that someone else had a problem with Lumi Place and Evertech **** US, there are probably more victims of this scam out there. I have asked for a full refund and a phone call from a manager or vice president ***** employee of the company with an explanation as to how this happened. Why 4 charges of the same amount on the same day and then 2 other charges within a month. Please make sure this is investigated by the BBB and posted so that others are not scammed like I was! I really think that if the truth was known, many more people would come forward with stories like mine and the other person who was brave enough to post a review of these companies.

Evertech is NOT a BBB Accredited Business.

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