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Business Profile

Mechanical Engineer

Weistec Engineering

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mechanical Engineer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a 2019 ******** **** GLC 63 that I had Weistec Engineering performance parts installed at an automotive shop called ********** in ******************* from April to June 2021. After a couple of days of getting the car back the check engine light came on and the car started running rough. I had the car towed back to ********** July 19 2021, and they kept the car till September and couldn't get the problem resolved. ****** at ********** suggested we ship the car to Weistec in *********** who developed and manufactured the parts, and that they would be able to develop the parts necessary to get the car back up running properly again. I was told by ****** from ********** that this process would likely take a couple of months, so I agreed to have the car shipped to Weistec Engineering in *********** and the car was shipped to them on September 29 2021. I reached out to ****** in November for an update and was told that there would be some delays so most likely would take another couple of months to have the car completed. In January 2022 I called Weistec Engineering directly to get an update and spoke with **** who told me there would be further delays and that the car would only be ready around end of April or June. This deadline was again missed, and I was then told the car would be completed end of July 2022. This completion deadline was also missed and **** at Weistec now gave me a new completion deadline of end of August or very early September for the car to be completed. Latest update from **** at Weistec September 13 2022, is that the person working on the vehicle is out sick so again the vehicle will not be completed on the latest deadline that they set. At the end of this month of September 2022 it will complete 1 year that Weistec has had my vehicle for with one excuse after the other being produced for not having the vehicle ready and consistently missing their own completion deadlines. They have had more than enough time to have this vehicle completed.

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