We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Natural Stone

The YARD - Southland Stone Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Stone.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased stone on 2/26/2022 from The Yard for a kitchen renovation. The project wasnt slated to start yet and *****, the owner, said they would store the stone on site, no charge. I consulted with my contractor, and he agreed its better not to move the stone multiple times and to let them store it. All documented via text message I still have on file. The renovation was stalled due to a family emergency that concluded at the end of 2023. When I tried contacting The Yard earlier this year about my stone, I left a message, and my call was never returned. I tried calling multiple times, again, no contact. I drove down and spoke to ***** who told me the stone was picked up in 2022 by my contractor and he specifically remembers because he drove the forklift, but provided no receipt upon pick up. My contractor said he did not pick it up nor does he have a record of picking up the stone. He would not have picked it up without a receipt and charging me a fee. ***** said he would look through his paperwork and call me back. Once again did not call me back. I asked my son-in-law to call and see if he can help resolve the situation. Instead, more inaccurate information and claiming he sent me a copy of a receipt that it was picked up. He told me no such receipt existed and then told my son-in-law he sent it but refused to send it again. Instead of any sort of attempted resolution, he threatened to sue me. The stone is nowhere to be found, and he refuses to provide a refund. This is a total scam. Apparently, this is not an original problem with The Yard. There are two complaints with the same exact story of no stone, no refund and threatening to sue instead of resolving the situation.

  • Initial Complaint

    Date:12/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/16/23 we purchased 2 slabs of *************************** ******* quartz from The Yard for a renovation of a master bathroom. The slabs were to be stored on their site at no charge. In August, we asked our installer to pick up the slabs. He called them to schedule pickup and he was told they were stored at a warehouse. Yet the installer was not allowed to pick them up there, although he went to The Yard. On september 29, 2023, we went to The Yard and asked for our $14,869,50 back, *****, the owner, reused to write a check or wire the money. Instead he supposedly gave us a refund to our new credit card, as the original card had be scammed and replaced in June 2023. The refund from *********** has not been given, although we have written up the case multiple times to them. At first, *********** said they would refund it after two pay cycles. Now they are saying another 90 days, *********** has contacted The Yard and so have we. ***** is unable to give proof to either *********** or ourselves that his account has been debited and he is threatening "to *** us",

The YARD - Southland Stone Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.