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Business Profile

Propane

Automated Utilities Billing
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Automated Utilities Billing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Automated Utilities Billing has 2 locations, listed below.

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    • Automated Utilities Billing

      1567 S State College Blvd Anaheim, CA 92806-5805

      BBB accredited business seal

    • Automated Utilities Billing

      PO Box 977 Yorba Linda, CA 92885-0977

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are charging monthly late fees on top of previous late fees. Back in May our mail boxes were broken into and mail was missing. They mentioned the original $5 late fee is from May but now its $25. I called today 7/24/24 and while trying to resolve this they hanged up on me. I called back with no answer and left them a voicemail.

      Business Response

      Date: 08/01/2024

      ***,

       

      This tenant has a contract with her management company to pay all bills presented.  Her May 1st bill was for $56.02.  She sent a payment for  $51.02.

      Her April 1st bill was for $57.11.  She sent a payment of $52.11.  Any account that does not pay the full amount due is charged a monthly late fee of

      $5.00 according to the apartment lease agreement. She continues to receive late fees on unpaid bill amounts due.  Our client is the management company not the individual renter.  They have a contract which states all payments are due in full, monthly.  She can have any fee waived by her management company at any time if they so desire.  Our contract with the management company states we collect payment in full.

    Automated Utilities Billing is BBB Accredited.

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