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Business Profile

Solar Energy Product Services

California Solar Systems Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Anca solar installed a solar array that does not perform as promised. There is an inverter that they wont repair. My system was installed two months ago. ********************* at Anca will not honor the warranty or stand by his work. I feel a refund of $1000 would cover my cost to hire another company to repair my system

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased solar panels for my home. After the installation, the company promised that I would have saving at the end of the year which would be purchased by PG&E, however Im and having to pay monthly payments of $300 and trueup cost of $1600 at the end of each year. The company is bankrupt and i feel extremely betrayed and lied to. Instead of saving, I am getting into more debt i still owe $50,000 and with the the monthly cost and end of year cost im paying double. I believe they had not obtained necessary licenses in order to conduct business. Im currently waiting for a copy of my contract for the loan company

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had panels installed and have not been able to get a hold of anyone regarding production. The app is not updating. My last update is 7/2021. I have been getting a high true up bill, so I cannot check if the system is working properly and there is no response to numbers online. They all seem to be disconnected. Help. The system was very costly to not get the service offered. I was told there was warranty for more than 20 years and I can't even get a hold of anyone to help if the system is not functioning.

California Solar Systems Inc is NOT a BBB Accredited Business.

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