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Business Profile

Student Loan Services

Liberty Document Processing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Loan Services.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Feb of 2020 I entered into a contract so I thought which would pay off my student loans. Yet my loan balance never decreased.

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This Company is scamming a lot of people, they took advantage of the people, don't signup to this student loan debt the money we are paying is just for their own benefits! your debt will now gonna pay! there is a lot interest and this is located at *********** not in ***, their managers is at *************** and her name is ***************************

    Business Response

    Date: 03/21/2024

    Ms ************************* is a fake consumer, that information that was submitted to the BBB is fraudulent, The BBB needs to do proper investigation when allowing consumers submitt false reviews/complaints. We have taken legal action 

     

     

     

    *************************
    Address:
    *******************************************************************
    Daytime Phone:
    ************

  • Initial Complaint

    Date:11/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told, that I would be given a settlement of my school loans, and they would be paid off once I paid. It was ****** a month for the first 12 months then ***** a month for ******************************************************* full.

    Business Response

    Date: 11/16/2023

    *******************, can reach out to customer service and they can access her filem ******************* has ever called in to ask and questions or reachout about concerns, The BBB allows cosumers to put false incorrect reviews/complaints, before the business has an opportunity to resolve the matter with the consumer 

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company lied and said they spoke with my loan servicer,****** which that hadn't I paid them for over a year and ****** was my case rep,they are scamming people out of money I thought they were putting the money twords my student loan owing,but not one dollar. ****** told me they don't even deal with third party. I need a refund asap,you guys have blocked my number when I began to ask questions and told me I would never get my money back! I have emails and phone numbers stating billing.

    Business Response

    Date: 10/27/2023

    Back on Sept 8, 2022 *************** find a complaint, we have already addresses the issue and we have explained to *************** what services have been completed  several times in the past few years, If *************** wants to address those concerns she can reach customer service. 

    *************** signed up on November 19, 2020 and was on a standard repayment program with lender 

    Customer Service spoke to *************** on 03/12/2021 and answered all questions  again she called on 03/31/2021 wanting everything to be explained to her, concerns have been addressed

    *************** reach out again on 06/7/2021 with the same questions we have answered beforehand

    Again she reach out on 08/26/2022 we tried to reach out got no answer

    Back on 09/2/2022 she reached out to customer service with questions and requested to cancel, we did issue a email stating a decision 

    The program has been explained to *************** several times and during those conversations she seemed to answer

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was collecting money from me for all of last yr in the amount of ****** every month to consolidation my student loans and this never happened! They were a scam!

    Business Response

    Date: 12/12/2022

    ******************************* please review your documents because we are not the company that is on your billing, The proof you sent from your banking states Liberty Document Support and that is not the us. Please remove and not sure why the BBB would allow a consumer to place a false complaint/review under the wrong company please reach out to Liberty Document Support at ************ that is the information on the document you sent over, Thank you 

    Customer Answer

    Date: 12/13/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *******************************

     

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Keep receiving unsolicited calls from Liberty Document Processing (6 or more calls a day). Ive asked multiple times to be removed from list. Also have found multiple scam reports online about them. Ive blocked their numbers but their auto dialed keeps producing new number to call me from. Numbers all start with 657 area code .. some example numbers : *****************, ***************** and countless others

    Business Response

    Date: 09/08/2022

    We apologize,  you do not seem to be the in system and you reached out before but you are no longer in the system .

Liberty Document Processing is NOT a BBB Accredited Business.

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