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Business Profile

Umbrellas

PatioSunUmbrellas.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Umbrellas.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered four umbrellas and the business states they are under a lifetime warranty if they ever fade or break to just send pictures they will replace. No one is there now and I have a broken umbrella the pole not due to human accident and all the canaps are faded

  • Initial Complaint

    Date:09/14/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an umbrella from them during summer of 2021. I did not use it until summer 2022 when I noticed immediately that the umbrella was broken (specifically it had a tilt mechanism that was broken so that the umbrella was always tilted and would not stand straight up). The website says there is a lifetime guarantee, so I emailed them for a replacement. I never heard back, so I tried their online form. Then I chatted with a customer service rep who said I should email them again and confirmed the email address I had previously used and assured me I would receive a response in 24 hours. I have since emailed 3 more times and have never heard back. I would like a replacement umbrella or refund of my money.

  • Initial Complaint

    Date:08/18/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a patio umbrella from this company a few years back and reached out to them when the umbrella pole got damaged. They mentioned that the umbrella has a lifetime guarantee and will replace it if I pay a $40 shipping fee which I did on the 16th of June 2022. I received an order number ********* and a shipping number *********. In spite of numerous calls, emails and voice messages left, I still have not received the replacement umbrella or a refund. This must be considered unethical if not, illegal business practice.

PatioSunUmbrellas.com is NOT a BBB Accredited Business.

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