We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vaporizers

Flawless Vape Shop Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vaporizers.

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on 7/30/2024 and today is 8/13/2024 still no package! I tried emailing asking for my money back they said 15 days well its past that and emailed them again no response!! I want refund

    Business Response

    Date: 12/19/2024

    I believed I had replied to this complaint but upon looking it up online, I see that it 
    does not show a record of response. I do apologize about that but in reference to the
    complaint, when the customer contacted our team about the missing package, we 
    advised that due to shipping delays we would have to wait for an updated time 
    stamp on tracking to be able to process the customer's request. The package then later showed movement and was eventually delivered to the customer. Please see
    the attached file proving that her package was delivered. Also, the customer 
    returned to us and placed another order the following month. Please let me know if 
    there is anything else I can provide to show good standing with the customer and 
    again my apologies for the delay. 

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received damaged package, with damaged product. I purchased the package protection and emailed them the day I received the package they responded that they will send it to the team that handles this kind of problem, have not heard back from anyone. I emailed them numerous times they have not responded.

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/29/24 and emailed them 30 minutes later to cancel the order. They do not have a phone number and the listed phone number for credit card payments is disconnected. I sent another email that day asking for cancellation confirmation. I sent another one 1/30 6am saying the address was incorrect and again to cancel the order. They responded 1/30 7pm refusing to cancel the order and to contact **** once the package is with them without providing any tracking number. I responded on 1/31 6am, 2/1 11am, 2/2 10am, 2/3 8am to cancel the order. They emailed me the tracking number on 2/5 showing it was delivered on 2/2. They responded the same day on 2/9, but chose to wait almost two days to my original email about cancellation.

  • Initial Complaint

    Date:01/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 packs of 2 in a pack of Twist juice Purple no1. But received Tiwst juice ***** medly lemonade. I have tried calling and emailing. I was told I need to ship them back at my expense and then once they received them they would ship out the correct order with once again shipping at my expense

  • Initial Complaint

    Date:12/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order four ***** 30ml salt nicotine juice bottles. Within minutes of singing for the package and opening I emailed Flawless vape shops customer service to inform them all four bottles were cracked and broken. Inside of the white shipping bag was a puddle of nicotine juice. The package was insured for $100.00. My purchase amount was half of that. They're refused to refund or replace. They're going to keep my purchase amount and receive the $100 in shipping insurance.

Flawless Vape Shop Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.