Reviews

This profile includes reviews for Forever Redwood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Forever Redwood

  33710 Annapolis Rd Annapolis, CA 95412-9740

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  Forever Redwood

  PO Box 19 Annapolis, CA 95412-0019

Review Details

• Review fromBernadette W

  Date: 04/04/2024

  1 star
  In August 2023, our client a 99-year-old widower living in an assisted-living facility in Northern ******* - wanted to purchase a Memorial Pavilion to honor his deceased wife. Forever Redwood was contracted to deliver and build the pavilion at the senior community - for all of the residents to enjoy last Fall.In exchange for PAYMENT IN FULL IN ADVANCE, Forever Redwood promised to expedite delivery and begin construction by October 18th. By the way, thy promised to give frequent updates as well.As the date approached (with NO updates received) we attempted to make contact MANY times to confirm, and on October 17th ONE DAY BEFORE the promised delivery, we received AN E-MAIL stating that the pavilion would not be arriving the following day, AND delivery would be delayed an additional 6 WEEKS!Again, we tried to reach them without success. Eventually we received a call from a representative who spent most of the conversation making excuses and evading the request to either recommit to a solid delivery date OR return our clients money.In order to avoid reimbursement, he agreed to deliver the week after Thanksgiving. As an added incentive, we asked Forever Redwood to commit to completing installation NO LATER THAN DECEMBER 15th, and for every day after that, they would reimburse our client $1000 per day. They agreed!They did NOT arrive as promised, and they completed on DECEMBER 20th - 5 days after the 2nd deadline they had established.When contacted about the reimbursement for the 5-day delay, Forever Redwood said they felt only 3 days should be counted because the weather was bad. (No kidding!) They said theyd send a check to our client. Today is April 4th. No check. No response to our e-mails or calls. And NO INTEGRITY either. BE FOREWARNED! If Forever Redwood would not keep FOUR promises to a 99-year-old grieving husband, what makes you think they will keep their promise to YOU?! (Wish we could give ZERO stars!)

• Review fromJohn A

  Date: 11/24/2023

  5 stars
  A hand crafted work of functional art is what we ordered. Hard to find anywhere these days. We ordered a table and chairs that were assembled today. We could not be more pleased with the quality. There was a delay of about two months, but I work in retail and understand that delays happen. We have been looking for something like this for ever and they delivered.

• Review fromVera K

  Date: 01/26/2023

  1 star
  I do not recommend Forever Redwood. My experience has been promises of dates and apologies with reasons why those dates have not been met. The pergola ordered in May has been sitting in the garage for the last 2 months waiting for installation. I have to contact them to find out about delays, reasons for those delays and new scheduling dates. Sales and marketing emails proclaiming wonderful customer installations makes this customer's experience more painful. I do not recommend Forever Redwood.