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Business Profile

Auto Smog Inspections

Autotek

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Smog Inspections.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the Feb of 25,2023 I dropped of my 2008 *** 328 to get an oil leak fixed and my check engine off reset and new battery reset . However the car was not finished on Friday like promised so they said they will keep it untill Monday I Monday I was told the car is finished ready to go . I arrived to get the car to find out I was charged extra fees which didn't make sense like $170 for a new belt which he said is 2.5hours labor(not true because I installed a new alternator and belt a week prior and it took 5min to put on. So the bill was for 794$ I payed them 650$ cash the rest I payed from my acc which he didn't accept because his bank couldn't accept it so he wouldn't give me the receipt untill I payed the remainder next day. However when I drove the car home I realized after arriving home that my alternator was switched out for a cheap knock off instead of oem Bosch that I installed myself and have a receipt purchasing a week before and oil was leaking still and car was actually worse. So I took it to dealer for inspection which I have on video showing oil leaks from valve cover and oil Pan and a shock was leaking too now. So instead of fixing my car he switched out original parts for cheap generic defective ones and charged me a 800$ fee which 650$ cash was paid and then refused to perform service when I arrived back at shop. First told me he will fix it in a text message then told me to leave when I confronted about alternator and that he won't perform service no more. Have texts messages to prove it. I want my full refund of the 650$ I payed and $for the original alternator they stole and the shock they switched out also. A shock was quoted $1900 at dealership and alternator is $800 thank u

    Business Response

    Date: 03/30/2023

    That is not a complaint against us. We never worked on that car and dont do those types of repairs. 

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