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Business Profile

Cemetery Equipment

Serenity Headstones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cemetery Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I lost my only child, a son due to mistaken identity murder July 14, 2022. I had the grueling task of burying my only child. Once that was done, I was referred to Serenity Headstones in ******* **. I was in contact with *****************, not sure if he the owner but he is who I met with and have had conversations with. ************ had given me several different dates as to when my son headstone would be ready for delivery, The headstone is paid in full, Victims of crime paid $1735.23 (I believe is the correct amount and I paid out of pocket $1118,23. Headstone was paid in full through a paypal invoice ************ sent to my email address. I spoke with him several times only to be told different stories. I would like to be reimbursed for my portion paid out of pocket. This has added more stress to the already traumatic situation with my son being murdered. I will upload texts messages between myself and ************. First I was told back on February 18, 2023 that stone would be completed 30 days after that date, it was not. I spoke with him again in March I was given another date of completion for 4/28/23, It was not done. I reached out to him yet again and was told it would be complete and delivered to Sunrise Cemetary in ******* ** on Friday 4/28/23 between 1:00 and 1:30 p.m. It was not delivered. I called and text him with no response at all until Saturday 4/29/23, I have uploaded text ************ sent to me. He spoke with my Father ************************* 4/29/23 and said he would be done that same day and would deliver it to cemetary later that day or next day Sunday 4/30/23. I still do not have my son headstone. I figured I should reach out to Better Business Bureau for help. With the loss of my son this is too much to deal with. No grieving family should be treated this way.

Serenity Headstones is NOT a BBB Accredited Business.

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