We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Antioch Chrysler Dodge Jeep

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Antioch Chrysler Dodge Jeep's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Antioch Chrysler Dodge Jeep has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/14/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had warranty work done for a bad radiator, faulty door hinges, broken exhaust bolts, and faulty blower fan for ac/heater unit. During the warranty process, the mechanics stated they fixed my issues and told me to come pick up my vehicle with all the items fixed. My door hinges were still not aligned and never tested so I had to bring it back again. I also made the main manager who I have been working with aware of damage to the passenger side paint that was not there before. We documented this multiple times. I was then told he would contact me once he had an opening to fix this. I was made a few appointments without my consent and I also stated that the damaged paint needed to be fixed asap along with providing me a rental vehicle since now not only was this a failed warranty but a damaged vehicle by their technicians. I have been trying to leave a voicemail directly for ***** ******* along with many many emails. I even left direct messages to the service department voicemail. I have been ignored and left with a damaged vehicle and failed warranty. I bought my Dodge with a lifetime warranty as a lifetime Dodge owner, but this makes me think I need to go a different route than Dodge since this is how they treat their customers. This process started on 6/14/24 picked up originally. I have the entire email chain along with the original invoices. I also had to pay a 200 deposit which was done per my warranty fee. I will also be contacting direct directly because this is outrageous. Last email in attachment was sent on 11/1/24 with no response again. Mutiple phone calls and voice mail left for ***** and dodge service dealership side last on 12/7

      Business Response

      Date: 01/24/2025

      We have been in communication with Mr. **** and have developed a plan of resolution. His vehicle is currently at our service department, where the necessary repairs are being addressed. We are committed to ensuring his concerns are fully resolved.

    • Initial Complaint

      Date:03/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wanting a refund for previous work that was not completed

    • Initial Complaint

      Date:02/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a new car from Antioch Toyota on 10/1/23. The car was supposed to come with StarGuard GPS in case the car gets stolen which I was charge for. Four months later I get a call stating I need to come back to get it installed and turned on. I asked them to cancel it and refund me , they said I need to go to the dealer. I go to the dealer to speak with the finance manager and he tells me they can install it now. I said I want a refund because I dont appreciate paying for services that werent delivered. He tells me thats not going to happen. I ask him what if the car would have been stolen and I went to track it. He just shrugged his shoulders and gave me this look like he wasnt trying to hear me at all.

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 21105998

      I am rejecting this response because: the business is lying about informing me that they advised that the vehicle did not come equipped with keys by the Sales Consultant, Manager and Customer Relations Manager both prior to sales transaction and post sale. 

      Business did not inform me that that the second key and fob were not available until the sales consultant handed me the one set of key and fob.

      Again Business Manager clearly stated that owner does not allow business to provide second key and fob only after I asked when I was not given one key and one fob.

      After filing complaint Consultant advised me that business was going to provide second key and fob if I had only asked. I reminded consultant that I asked several times, because of my complaint everyone at the business was insulted because of my comments regarding owners rule to not provide second key and fob and that there was no way they would now provide the second key and fob.


      Sincerely,

      *****************************

      Business Response

      Date: 01/18/2024

      Customer was advised that the vehicle did not come equipped with keys by the Sales Consultant, Manager and Customer Relations Manager both prior to sales transaction and post. Customer was informed that All ********* has a third party vendor that offers key services and they would allow ***************************** to pay at cost, which is, $150. Customer was informed that he can come to our dealer on any Tuesday between ***** pm to purchase his key services with our third party vendor. 

    • Initial Complaint

      Date:09/30/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20679898

      I am rejecting this response because:
      I am not basing it off the price with taxes and fees with taxes and fees I am being charged over 30k for a used 90k mile car only worth 15k I am basing it off the base price of 24k a 10k mark up on a used base model car I can literally go to a ***** dealership and buy. New zero mile car for what you charged me 
      Sincerely,

      *************************

      Business Response

      Date: 10/11/2023

      The price included tax and registration fees. ***** Blue Blue Book does not include that in the estimates. 

      Business Response

      Date: 10/11/2023

      Antioch Chrysler Jeep Dodge Ram is unable to provide a refund. 

      Customer Answer

      Date: 10/13/2023

       
      Complaint: 20679898

      I am rejecting this response because:
      You are literally making money off people by lying and scamming them doubling the price on a used car is evil and disgusting I will make sure the world knows how you do business it should be illegal 
      Sincerely,

      *************************

    • Initial Complaint

      Date:06/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20192036

      I am rejecting this response because:

      What was stated by the business was inaccurate. I went down to the dealership and showed the manager the paperwork typed by their employee ****, that showed it was the driver side the entire time that had the light not working. Almost everything I said to **** was told differently to the management. It's a good thing I kept the paperwork. They also said they had recorded phone calls. If they listened to them they would have heard that I repeatedly said the driver side and never the passenger side. There were multiple issues, I didn't list them all because my main concern was that, one of their employees, in some way, cracked my window. Their manager who goes by the name of "***" told me that they are going to fix the window. It was from when a pot was thrown into the window over a year ago. All the electronic work was done by Dodge. The light not working on the door was an inconvenience but not a major problem. That was the only thing wrong with the driver door when I brought my car in. I brought my car in with a few minor electrical problems that they said they couldn't figure out and a major water issue, and I got my car back with all the same problems and now a cracked window that is so bad it is being held together only by the tint. But as you noticed they didn't mention anything about the broken window. That happened while my car was in the Dodge dealership. I will not consider this matter closed until the work is actually completed. They said they are going to fix the issues and I'm going to give them an opportunity to do so. 


      Sincerely,

      *******************************

      old me that my window had a huge crack going across the entire window. I asked him where, when I dropped my car off there was no broken window. He said it was the first thing his technician noticed. The technician noticed the window being broken but never documented it when I was there? I dropped off my car and no one called me on Tues to tell me I had a cracked window! **** did not say I had a broken window when he told me I needed brakes, rotors and tires! They had my car Tues, Tues night and almost the entire day of Weds. We brought in a car with no dents, dings or broken windows and are getting back a car with a broken driver side window. They vandalized our car and are refusing to take responsibility for their technician and pay to replace the window and tint. I know they have video footage showing that our window was intact. They didn't fix our steering wheel, I don't believe they fixed the leak and they broke our window.

      Business Response

      Date: 06/21/2023

      Customer brought their *************************** Charger in for several concerns such as, inoperative light on driver's side door, water leak under glove box, steering wheel control switches intermittently do not work, gas pedal squeeks, and radio becomes static when defroster is being used. Technician performed diagnosis and verified only one concern which was the water leak by the glove box. The Advisor called customer to provide update and recommendations. During that conversation, customer thought it was the passenger side door that had the inoperative light. Advisor relayed that information to technician and still found the door lights were coming on when the door was open. Advisor contacted customer again to inform them that the technician found that the interior lights were still working, but after the Advisor tried to get more details it was determinded the Customer was referring to the ground door light. The techicnian pulled the driver door panel and found someone did some repair work to the driver side door as the wiring harness plug was wired incorrectly causing the ground light not to work properly. It turns out the vehicle was in an accident on the driver side and the body shop failed to install the plug correctly. 

    • Initial Complaint

      Date:06/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 20157450

      I am rejecting this response because:

      It is incorrect that I was advised prior to agreeing to have the service done. I advised ************* that I did not see no, leaks and he stated its because theres a pan under. Concluding the diagnosis, *********************** affirmed that it was not my head gasket after I inquired and advised him that another mechanic suggested it was my head gasket. *********************** stated that the first test ran on a vehicle thats overheating is on the head gaskets. Furthermore, I picked up vehicle on a Friday 19 May 23 evening from Antioch Jeep. I drove it to work 20 May 23 Saturday and it was still over heating. Antioch Jeep is closed on 21 May 23 Sunday, so I returned my vehicle to them 22 May 23 Monday. Antioch Jeep has had my vehicle for around 2.5 weeks before they called me on 6 Jun 23 Tuesday to state the head gasket needs to be repaired.

      Respectfully,

      ***********************

      ph my vehicle gauge alarmed that it was over heating. I returned my vehicle the following business day to Antioch Jeep and was advised that an after market part was placed in my vehicle. *********************** advise that the part was 6 weeks back ordered, however, they will fix the problem. 2.5 weeks later *********************** contacted me and stated my head gaskets were cracked. I spoke with Service manager ********************* who advised that they werent accepting of liability for my head gasket crack and stated it would cost $6000 USD to repair. **** later stated he would lower the price to $4500 dollars or offer a $600 refund from the $2600 USD maintenance theyve completed. I am asking for either a full refund $2600 USD or my vehicle fixed by Antioch Jeep, due to the negligence. My vehicle was misdiagnosed or the wrong parts placed in my vehicle caused a cracked head gasket. My vehicle is a 2016 with low mileage and has never had an issue until Antioch Jeep serviced it, removed parts and placed wrong after market parts into my Jeep.

      Business Response

      Date: 06/08/2023

      *********************** visited Antioch Chrysler Jeep Dodge Ram on 5/15/2023 with concerns vehicle is still overheating after several repairs at other independent shops. Advisor recommended a radiator replacement first before the technician would be able to perform a complete diagnosis. *********************** was shown physically, both leaks, radiator and oil. *********************** approved services and paid a total of $2540.67, which included parts, labor and tax. A week later,customer came to ********************************************* Jeep ********************** Ram due for vehicle overheating. The technician determined that the head gaskets needed to be replaced, but customer declined services. The Service Manager offered $600 reimbursement due to the unforeseen circumstances. 

    • Initial Complaint

      Date:05/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Used vehicle from this dealership on 4/22 and 5 days following every dashboard light turned on. I returned the car and was told they will fix the problem. They returned the car and said they did not know the issue. They then advised if it comes back on return the vehicle. It came back on and I returned the vehicle. They kept my vehicle for 1.5 weeks and then stated ***** advised it was safe to drive with a faulty fuel injector. They advised that ***** is 6 weeks back ordered on the piece needed. Jeep dealership then stated that they do not have a loaner vehicle or rental because 6months is too long. Sales Manager ******************************* promised to take care of any further damages to the vehicle if some was to occur within the 6 weeks before part comes in. ******************************* refused to allow me to return the vehicle or trade it in for another.

      Business Response

      Date: 05/23/2023

      ********, *********************** was provided a rental reimbursement and was able to return the ***** for another vehicle on 5/12/2023. 

    • Initial Complaint

      Date:08/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in April of 2020 my husband and I traded in our Dodge Charger for a Dodge Challenger. We requested a refund of our ************* at that time. To this date we have not received our refund. Because this was in the middle of COVID, it took us some time to get an appointment to request said refund. After about a year, we realized we did not yet get our refund. I called and was advised that there are delays because of COVID, they stated they would look into the matter and would get back with me. We have never gotten a call back and get the cold shoulder every time we contact about the refund. I should note that we paid off the car in April and the refund is dated ************** of this year (2022), I refinanced another vehicle that we purchased through them. Again I am do a refund for the *************. When I called GM Financial, they said we have to work through the dealership where I bought the car. When I call Antioch Dodge, they say I have to work with GM Financial. With both of these cars it appears that Antioch Dodge is denying us the refund of the *************. Any assistance you can provide in getting us the money due to us is appreciated.

      Business Response

      Date: 08/30/2022

      We do not have a customer with this information. It looks like this is a customer of **********************, ********. We are Antioch, CA. 

    Antioch Chrysler Dodge Jeep is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.