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Business Profile

Property Management

E.E.N. Property Management, Inc.
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20872403

    I am rejecting this response because: my issues with EEN property management aren't resolved.

    Sincerely,

    *********************nd EEN, or even by me? I spoke to my CITI bank manager and CITI bank contacted EEN (*****) on two occasions explaining there was no glitch in CITI bank system. I have talked to EEN property management numerous times explaining situation and not denying it could be even my fault? But EEN demands unrealistic documentation from CITI bank that there was no glitch in banking system, and CITI won't provide these documents, and explaining this to EEN? EEN representative (*****) seems taking my request to reinstate my electronic payment very personally or even being aggressive toward me because doesn't want to hear reasonable explanations? Please help me out to resolve this issue. Thanks BBB.P.S. About 15 years (******* area) ago I had issues with a roofing contractor and thanks to BBB that issue was resolved!

    Business Response

    Date: 12/14/2023

    Hello:

    This resident paid his rent via our property management's online portal.  He had forgotten he paid it and so he paid it twice.  The 2nd payment bounced and was returned.  We have no control over what he does from his end but he accused *****, EEN's Office Manager of stealing his money.  Again, we cannot access his portal so we did not steal his money.

    This was his 2nd bounced payment and so our policy is that tenants cannot pay online if they have 2 returned checks.  We have to treat all residents the same per the Fair Housing regulations so we have enforced this policy with this resident.

    Thank you so much and please contact our office with any questions.

    Best Regards,

    *******************

     

     

     

     

  • Initial Complaint

    Date:12/01/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Complaint: 18490117

    I am rejecting this response because:  The business has not been truthful in their communication with me regarding the fence.  I have been reaching out for months trying to resolve the matter but the property management team became unresponsive and refused to continue communicating with me.  We requested that they replace the **** that they damaged or pay the cost of the replacement of the ****, approximately $1,500.00 but they have not responded.  They keep saying they were required to replace the leaning portion but they replaced the entire fence and in the process, killed the large plant that was covering our fence on our property.  They cut the roots of our plant without our knowledge and are refusing to replace it even though it was on our property and they have no right to touch it without informing us.   I have pictures of their side of the fence and there are no plants that require watering and they have no irrigation system in place that was keeping the plant alive.  We would like the $1,500 so we can replace the **** they damaged and we would also like them to actually respond to us.  ******************* states if we have any questions to reach out which is not truthful because she is refusing to respond to any communication attempts, whether through me or a mediation company that also has been unable to get a response from them.

    Sincerely,

    *****************************




    We hope this helps explain our position on this situation.  Please feel free to reach out if you have any questions.  Thank you and Happy Holidays!

    required to notify us prior to completing any work on a shared fence. They had our contact information and at one point they said they thought we were informed but we were not. ******************* and ************** were the people I was in contact with but they are refusing to respond. I would like them to get in touch with me and lay us for the damage they caused since we were not informed prior to the fence replacement and they touch a plant that was clearly on our property and it was not necessary to cut the roots to replace the DM fence.

    Business Response

    Date: 12/21/2022

    We have discussed the complaint with **************** on several occasions and have attached the emails sent to her with our response.  We replaced a portion of the fence between her home and our apartment complex.  Please see the explanation on page 2 of the attachment.  I would like to stress again that we did not ask the ****** family to reimburse us one half of the cost of the fence which we believe is on the property line.

     

    In addition, **************** never requested an amount of money for her **** removal until now.  We also believe that the water flow from our irrigation system is what kept the **** alive.  Now that the fence is new and sturdy, there is no water flow from our irrigation system flowing onto the ******** property.

     

    We hope this helps explain our position on this situation.  Please feel free to reach out if you have any questions.  Thank you and Happy Holidays!

     

    Best Regards,

     

    *******************

E.E.N. Property Management, Inc. is BBB Accredited.

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