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Business Profile

Handyman

5 Star Home Service, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** was hired to install a water heater, but during the course of the job he kept finding other issues. Every time he called it was to ask for more money and he never showed up when he said he would. He was the professional and he had some good reviews on ******* so I trusted what he was saying to be true. During the process of completing the job, he took off to ****** twice and Arizona and blocked my calls after I paid him. All together he was paid $6,900 and he never finished the job. I don't understand how someone can run a business like this and still sleep at night. He asked for payment before completing the job and asked to have the payments Zelled to his wife *******************************. 1st payment for $1,700 paid on 06/07/2024 for the water ********************** Water heater was never installed and never provided. Then he said in order to install the water heater since its on the other side of the bathroom, the toilet, sink/ vanity and flooring would need to be replaced, or else it would cause more issues later. He was then Zelled another $1,700 for the vanity & flooring. He left the vanity, but did not complete the flooring. Then he asked for $1,000 for a new toilet & plumbing. $1,000 was zelled on 06/10/24. He left the toilet, but did not complete the plumbing. He then stated there was more issues to complete the flooring, so he asked for $2,500. He was zelled $2,500 to do the flooring, which still has not been completed. When I tried calling he blocked my number, so I wasn't able to reach him. He then called me and asked for more money to complete the job, but since he hasn't completed the job he was paid for I told him I wasn't going to pay him until he completed what I've given him already. He continued to try to smooth talk his way into getting more money, but I held firm to what I stated. He then said he had to use the money I paid him for other jobs. he stated "I had to rob ***** to pay ****". No receipts were ever provided.

5 Star Home Service, LLC is NOT a BBB Accredited Business.

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