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Business Profile

Storage Units

Devon Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/29/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have paid thousands of dollars to store my belongings at this storage facility. At one point, I had 5 units at this facility and about 4 months ago I condensed my belongs down to 2 units. Upon going to retrieve some things out of 1 of my units, I discovered that every bit of my belongings are covered in dust and dirt! More like sand! It is like my belongings have been left outside in the elements! I left a message on last week and had not heard anything from anyone. I called this morning and left a message again, this time I received a call back. I explained the issue and of course my dismay and disappointment. The gentleman had the audacity to tell me that that is the reason why the offer us the option of renting a Climate Control Unit. I told him that that was never offered, and who in their right mind would pay to store things in a rental unit KNOWING that there would or could be an issue with their belongings being covered in the elements. It literally looks like my belongs were placed outside with all of the sand/dirt covered on them. French Provincial Furniture, Boxes of Fragile China, African Artifacts etc are in those units and they are ALL filthy and dirty! All he could offer was to give me tarps and or I pay extra money to place those things in a Climate Control Unit and or give me tarps. Nowhere in the contracts does it say that our belongs can be subject to the elements. I explained that to him and he did not dispute that, however, there was nothing that he could do.

    Business Response

    Date: 12/09/2022

    I talk to Ms. ***** and we came up with some solutions for her unit. I also gave her some credits for her troubles.  This should be settled.

     

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