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Business Profile

Urologist

Urologic Institute of High Desert

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an ultrasound performed on January 15th, 2025, paying $272, at the Urologic Institute's Palm Desert office.I have reached out to them four times, requesting the results be released to me, PRIOR to any further visits with the doctor, as I want to do my research such that I may have an intelligent discussion with the doctor and ask intelligent questions as ********* this date, they have REFUSED to provide me the results, through the patient portal or otherwise.I paid for the ultrasound, thus the results belong to me and NOT the doctor or the Urologic Institute, as it is NOT they that paid for the ultrasound.I am happy to have any and all discussions with the doctor (if that is what they insist), AFTER I have received and reviewed the ultrasound, but NOT before. I have had horrible experiences with doctors just being needless drug pushers/traffickers for big pharmaceutical companies and/or pushing for unnecessary procedures, just to enrich ************* having the results ahead of time for my review, I can avoid being taken advantage of.Thus, I can accept either of two options:1 - they release the complete ultrasound results immediately to the patient portal (preferred), or 2 - refund the $272 that I paid for the ultrasound

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