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Business Profile

Home Electronics

Spectrum Antenna

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/8/2023, I paid $1,939.49 to Spectrum Mobile via Spectrum.com for a newly release ******* Galaxy Fold 5 and received the item on 8/9/2023. According to the Spectrum's policy, the phone can be unlocked after 60 days of Spectrum mobile service and should be paid in full. I did meet all the requirements and I contacted Spectrum service on 10/09/2023 to unlock the phone. I have obtained Unlock code via Email sent by a Spectrum Service Rep on 10/09/2023. However, the phone's never been unlocked since then. I've gone thru more than 12 hours of several phone calls by contacting the customer service and their upper management called, Tier 3 department to address this issue. It seems like my phone's IMEI number is stuck in their system (maybe glitched on their end). I have even been to their corporate office located in ******* CA, and the service **** ****** couldn't do much about unlocking it and he's been avoiding me after that. Long story short, I've contacted so many times and spent so much of my valuable time to resolve this issue, however, nobody from Spectrum mobile resolved this issue. I have been to ******* service center located in ********* ** 35 miles from where I live since Spectrum service rep told me the phone is defective. There's no problem with the phone according to *******. Now I am done with Spectrum ************** and the phone worth almost $2000 couldn't be unlocked and stuck with Spectrum forever. I basically wasted my money for nothing. Spectrum is very fishy about helping this problem by avoiding my calls and intentionally dropping my calls more than 5 times when I've been on hold for ***** minutes and making me I give up on this issue. Now all I can do is reporting this to the Better Business Bureau. Please help me! Thank you so much for reading this.

Spectrum Antenna is NOT a BBB Accredited Business.

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