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Business Profile

Plastic Surgery

La Bella Laser and Slimming

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/15/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ************** procedures at this location "La Bella". The results of this procedure were not existent. They had me open a care credit card ad charged $2,400 for the procedures. There were no results to this procedure after I was promised great results. It was like throwing away $2,400. I disputed this through care credit. I won the dispute and now La Bella is calling and and texting me threatening me that they are going to take me to small claims court if I do not pay them. They threatened to ruin my credit as well. I am being bullied by this company. I have never disputed anything else in my life, but this was a total scam. The promises they made were all lies just to get my money. I won the dispute and I do not think it is correct for them to be threatening me to sue me and ruin my credit. I have worked so hard to build it up.I feel like they are trying to intimidate me and scare me. I am so disappointed in the non existent results of this ************** procedure. It showed zero difference in my body. To me $2,400 is a large amount of money that was basically thrown in the trash. I want to know if they are allowed to bully me like this after I won the dispute through care credit. Like I said, I have never in my life disputed anything. This company took advantage of me and now they are bullying me and calling me frequently to get the money I won the dispute over. I need your help ***.

    Business Response

    Date: 12/19/2022

    Business Response /* (1000, 5, 2022/12/05) */
    This patient failed to follow treatment protocols to complete what was recommended to achieve optimal results. She received $1600 in treatments that she is responsible for paying. This patient filed a dispute***************** to get a refund for treatments she had received.************ failed to notify us of the dispute; therefore, we missed the window of providing supporting documents to prove that she received the treatments.************ granted her the refund by error. As a standard protocol, we will take the case to small claim court if the patient refuses to reconcile and pay for treatments received. However,************ granted us a full refund after reviewing our supporting documents, so no further action will be taken against this patient.

La Bella Laser and Slimming is NOT a BBB Accredited Business.

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