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Business Profile

Virtual Reality Arcade

VR Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Virtual Reality Arcade.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charged a fee on top of the stated price listed. Establishment is VR Station. Customers buy points at a specified rate to play on the VR Station. I purchased the $30 package, but was charged $32 on my credit card. This is not a sales of good, therefore, should not have any sales taxes. There were no sign of any additional fees, therefore, this business is illegally charging me for any extra fees.

    Business Response

    Date: 01/26/2023

    The **** card fee is a one-time payment to receive your card and has nothing to do with sales tax.

    The pricing menu at the arcade shows this information before any customer purchases their card to play.

    It might have been an oversight from an employee who did not guide the customer to said information even when it shows this information on the pricing menu.

VR Station is NOT a BBB Accredited Business.

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