Reviews

Review Details

• Review fromKate V

  Date: 04/01/2025

  1 star
  We dropped our dog off for a week with exactly the pre-measured and individually bagged food and medication she needed for her stay.
  When I picked my dog up at 10:14am, the employee who brought my dog out stated that she had just arrived and my dog had not been fed breakfast nor given her morning medication.
  When I looked at the things to be brought home, there were 4 bags of food left and 6 doses of medication still in the bottle. I asked the Manager, C******, to please explain why my dog was not fed 4 times nor given 6 doses of her medication. She said she needed to check the logs and get back to me, but often dogs do not eat when boarded away from home. I told her that was not possible, my dog is a Beagle and has never refused food and she was familiar with this facility. The Manager asked the employee who brought my dog out if my dog ate well, the employee emphatically said yes, my dog always ate her food immediately.
  I asked the Manager, C******, to check the logs and please provide an explanation. She called me back later that afternoon and told me that my dog was offered food on two occasions and refused to eat. She also said that she was given her medication, as prescribed 1/2 pill, twice daily. When I asked if they were breaking the half-pills into quarters or if the notes were wrong, she did not know.
  The medication bottle clearly says that the pills are round and she gets half of a pill, twice daily. What's more, two meals refused is not four meals, and if my Beagle is refusing meals, why didn't they call me? If they were unsure about the medication, why was I not called? I gave the manager one more chance and asked again, are you sure this is not a mistake? You are going to tell me that my Beagle refused food when offered and that you put it back into the zip-lock bag? She said yes, my dog refused food and was given her medication as indicated.
  We will not be trusting Creekside Pet Boarding with our pets again.