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Business Profile

Web Design

Brullen Excel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the company called me and asked if i wanted a website set up for my book, '**********************************' i agreed and we proceeded to draw up a contract agreement whereby the company offered services along with the website creation to which i was charged $89 to my credit card. The contract agreement allows for the company to charge 2 more times to my credit card another $89 (for a total of $267). I tried to contact them via email several days ago. i emailed to ********* at brullen seeking the status of my website creation and whether they got started on it since it was about a week and i hadn't heard from the company regarding it. i tried to call them today at the number i was calling them with previously************** the number was busy. i then tried the phone numbers on the contract agreement and both were busy ******************************* i believe they are a fraudulent company who had no intention of fullfilling a website and services to me. since i cannot get in contact with them and their phone numbers are busy all of the time and they do not answer my emails, i would like my monies refunded and also, for them not to bill me 2 more times (to remove my credit card information from their files.

    Business Response

    Date: 12/06/2022

    Consumer Response /* (2000, 10, 2022/12/02) */ My complaint has been resolved. I'd like to withdraw my complaint

Brullen Excel is NOT a BBB Accredited Business.

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