We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Parts

Sealight-Led

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for headlights with the company SEALIGHT last Thursday May 15th. I used PayPal Express to check out. They had my old name and address in the system somehow.

    I proceeded to call them directly right away and spoke with someone telling them the issue that I no longer reside at that address or even in that state anymore.

    I gave the man on the phone my new address and he assured me that they would ship it to the correct address.

    He said he would send me a confirmation email later that day. I never received the email so I called him back and I asked him if he had gotten the correct shipping address. I also wanted to make sure they were shipping it to the correct address. He assured me again that he would email me and that they had the correct address and they were to ship it to the correct address.

    Again I never received a confirmation email. Meanwhile, I checked the tracking information and I saw that it was still en route to Austin Texas. The address in the state where I no longer reside.

    So I called them again. This time I got someone different and I told him of the situation and he seemed to have it right there in the records.

    I said then that I would prefer them to cancel or return the money to me because I’m obviously not receiving the product because it’s on the way to Austin. I also said if there’s a chance it gets shipped to me then that’s great but if not, please refund me and he said yes he would do that. I never received a refund And I just saw that it was shipped to Austin Texas yesterday.

    I also decided to email them and ask them what was going on. They proceeded to go back-and-forth and never find a solution claiming that needed to call logistics while never providing the number it’s just been a whole nightmare and a waste of time and energy so I would really like a refund. You can see the Emails below. on file.

    Customer Answer

    Date: 06/03/2025

    Hello I’m just wondering if there’s any update regarding this complaint. Thank you. 

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased replacement headlight bulbs for my 2019 Kia Sedona. The bulbs selected were recommended by the vendors website and were guaranteed to fit. When I tried to install the headlights bulbs in accordance with the instructions provided they required an adapter which was not provided.

    I contacted the supplier and they wanted me to go to an automotive supplier and purchase an adapter which I do not have time to do and I am not confident I will find an adapter which will work correctly in my vehicle. I requested a return authorization number and the supplier wants me to ship the product back at my own expense.

    I do not think I should pay for shipping when their product was defective and not as advertised.

  • Initial Complaint

    Date:12/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i bought a set of bulbs from this company and after i got the bulbs i found that they do not switch to high beam as they are supposed to. i have talked to them and they dont care but want me to send back bulbs for them to check the bulbs out and then make a decision if i can get my money back. all i wanted was a replacement but they wont do that until they get the old bulbs back which leaves me out of being able to use my vehicle at night until i get my other bulbs. all they had to do was charge me again for the bulbs if i didnt return the old ones once i had my replacement but they are too stupid to figure that out. i hope this company goes out of business because i am tired of places getting away with ripping people off.

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a kit of lights that included Headlights,High beams,& Fog lights, initially the incorrect fog lights were sent out but I contacted support and got that dealt with them on December 8th I reached out to support to get a replacement because one of the headlights blew out. After a short back and forth with support we reach a solution of them sending out a replacement bulb, and I was told 1-3 days for shipping info to be provided. It has now been 5 days and I've reached out 3 times to try and resolve the issue yet I have received no response. I just want either my money back or a replacement bulb

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased July 1,2024 Price $107.99 Provided car light bulbs I returned the product they will not return my refund, they keep asking for information everytime I send what they ask for they will ask for something else, the last thing they asked for is the tracking number and the receipt I sent that. They start asking about a bank when I used my American Express Card I have not heard from them since.

  • Initial Complaint

    Date:03/27/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a set of led lights 2 weeks ago but they didnt fit as described so i tried to open a return ticket but there is no way to do so on their web site and their customer support email and phone number will not answer. They also wont post any of my reviews i try and leave on the light i ordered as they get taken down as soon as they are posted because of the low rating

  • Initial Complaint

    Date:02/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered the information on their website (Vehicle Make, Model, Year, etc) and their website showed me the headlight replacement bulbs and stated Guaranteed Fit, also returnable.

    Received the headlights and they will not fit my vehicle. I have contacted Customer Service who I explained my issue with and they stated they would have a supervisor contact me. That has not happened, and I have left 3 voice mail messages asking for a supervisor to contact me and this has not happened.

  • Initial Complaint

    Date:11/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I want a return address for I can send some lights back for I can get my money back from sea light. I get them to send me a email with a return address from them.

    Thanks J*****

  • Initial Complaint

    Date:10/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dimming of the LED headlights started within the last 12 months. I purchased the headlights off of Amazon.com. I emailed the Sealight LED and they took quite a few days to respond but, they did respond. Sealight Rep. Wendy said that they would not do a warranty exchange nor would they give me a refund. I paid $69.99 before tax for 6500K Cool White LED headlights. Sealight specifically points out to the customer that the lights are far brighter than OEM headlights. There is no way that the headlights should be dimming now. The driver side is so dim that it’s impossible to see clearly when driving at night. And the passenger side is dimmer than usual but not unsafe. Sealight Rep Wendy offered to give me $5.00 dollars after I show Sealight proof of purchasing another set of Sealight headlights. I said no that’s not okay. Wendy sends me another email saying that they will give $10.00 dollars after showing receipt of purchasing another set of Sealight headlights. That’s not acceptable either.

  • Initial Complaint

    Date:09/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue with getting a defective product replaced they sold it on Amazon and now have issues after 30 days Amazon refuses to replace and the same with sealight it's a manufacturer defect that none will assist with theres parts missing to keep the bulb in the headlight and it keeps falling out everyday 5-6 times a day I have to physically reinstall.the bulb every day to be able to drive at night here's the response from sealight and Amazon on the issue

Sealight-Led is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.