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Business Profile

RV Dealers

Sundown RV Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Sundown RV Center's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sundown RV Center has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Sundown RV Center

      2550 Ashby Rd Atwater, CA 95301-5401

    • Sundown RV Center

      4041 Ashby Rd Atwater, CA 95301-5406

    • Sundown RV Center

      2022 Ashby Rd Merced, CA 95348-3772

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BBB: Ive attached a Word document including the text of all messages exchanged, in chronological order. My detailed, emailed letter to the manager, Sundown ** is the first of the messages.During March, 2023, my wife and I were towing our ** trailer near ******, ********** when a trailer wheel bearing failed. I arranged a repair at Sundown RV Center in ******. On March 29, 2023, the repair was done. We then towed the ** **** miles to *********, ******, arriving at our home ** resort on April 01, 2023. The trailer was idle until November 17, 2023. In October, 2023, I replaced the bearings on the other wheels to avoid future failures. To ensure safety, my wife asked me to check the work Sundown RV Center had done. I discovered that Sundown ** had failed to remove a steel washer tool they used when reassembling the ** wheel hub. As a result, that steel wheel and wheel balancer disc were damaged beyond repair. I purchased and installed a new steel wheel to replace the ruined wheel so we could travel. On December 08, 2023, now in ****, **, I sent a detailed email letter and photographs to the manager at Sundown **. On the same day, the manager acknowledged my letter via e-mail, writing, Hello, I received your email. I'll will review it and get back to you next week. He didnt get back to me. On December 21, 2023, I asked the manager, via email, When will you respond to the subject matter of my email? He replied on December 22, 2023, writing, Hello, I'm still working on that for you. We have a 90 day labor warranty but I'm still going to try and work something out for you I should have an answer next week. No one at Sundown ** has contacted me since, and the manager has not responded to further email messages. I seek reimbursement of $194.16 USD as detailed in my letter. Damage from careless repair began immediately, complete in 3 days. No statement of limitation of warranty on invoice/receipt, nor website, nor orally, nor any signage noticed at the premises.

    Sundown RV Center is NOT a BBB Accredited Business.

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