We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window Coverings

Sunrise Interiors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Coverings.

Complaints

This profile includes complaints for Sunrise Interiors's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sunrise Interiors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Sunrise Interiors

      PO Box 1339 Atwater, CA 95301-1339

    • Sunrise Interiors

      156 E Broadway Ave Atwater, CA 95301-4562

    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a deposit for Shutters to be installed in my home. I have been calling ***************** since last April. At first they said the shutters were delayed. They havent answered their phone since late summer. I would like my shutters or a refund on my deposit. All of my texts go unanswered

    • Initial Complaint

      Date:01/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/12/2023 I purchased blinds from Better Blinds (DBA- Sunrise Interiors)******************************************************************** *** *********************** III came to my home, measured for window blinds. I paid him in cash $2,300, leaving $39.00 to pay at installation. We ordered blinds and he told me we would have them in about 6-8 weeks. I still do NOT have blinds! I have faithfully reached out every month since 7/25/2023 to *** through texting about status. He replied order backed logged expected to ship 8/15/23. I followed up on 8/21/23, and 8/25/23 with no reply from him. His wife, ***** replied on his phone stating they were having phone issues, the mechanism in blinds were causing delays, and *** was sick. I thanked her for information and asked her if we could select something else being it was taking so long and no date given for product I ordered. On 9/13/23, 9/19/23, I reached out to inquire again. I received a reply text that said they were closed and would get back to me when they opened. On 9/27/23 inquired again via texting, to have the same message reply. Then that evening *** replied stating they are still having manufacturers issues and would get back to me in the next week. On 10/10. & 11/ 23 I texted again! I told him I want a new supplier or style blind. He replied apologizing and said he would get back to me in the next day. 10/13/23 *** texted to say he was sick and would get back to me later which never happened. 10/16,17,&19/23 I tried texting again with no reply. Again on 10/24/23 stating I want a refund. On 11/14/23 I stated this again, told him Ive been calling store and texting and did not feel ghosting customers was professional and I would pursue small claims court. Again on 11/20/23 I did the same. All through this experience Ive been fighting not only ***************** but stomach cancer. I have not reached out to them personally since November. Ive been researching how to collect and found other customer reviews with same complaints. Hence, my filing.

    • Initial Complaint

      Date:12/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for sheer blinds Aug 23, 2023. Estimated delivery would be 10 to 12 weeks. After 12 weeks there was no update. Called repeatedly. Left message requesting update, no reply. Since that message their voicemail is refusing to accept additional messages. Dropped by their shop on two occasions, no one there. *** to have delivery/installation completed or a complete refund of our $1100.00 deposit.

    • Initial Complaint

      Date:12/15/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020, we purchased shutter for our home excluding 3 coverings due to cost. In the summer of 2023 we decided it was time to finish the project. Never having any problems with Better Blinds in *******, **. We went with them again. ****** came out right after our call and did the measurements. My husband went down to their Broadway Avenue address and paid with a bank check from his ********** account. He paid them in full and we have a receipt. My husband was told it would take about 6-8 weeks to get the shutters in and then ****** would call and schedule an installment date. We haven't heard from ********************* or Better Blinds since. We ***** called leaving voice mails and also leaving text messages as their message says to do. My husband has gone down to their business and know one is ever there. We are at the point of not knowing what to do. just want the shutter installed our my hard earned money back. I have made a consumer fraud report with Merced County, but not sure where to go from here.

    • Initial Complaint

      Date:12/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company operates under the previous name of Better Blinds in *******, ** with the same address. See Yelp for many complaints like ours. We paid them $600 in August. They said we would get our blinds in 3 weeks. It's been over 3 months and we have not heard from them. We have contacted them several times over the past two weeks and they have not returned our calls. The ************ Mayor has asked ** and anyone else to file a fraud complaint with the Merced County DAs office. We have done that. Here is the link for anyone else to do so. We need help getting a refund. Thank you **************************************************

    • Initial Complaint

      Date:11/15/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased blinds to be installed in our house in May. It's been months since we have heard from anyone. I have called, texted, drove by the business multiple times and can't get ahold of anyone. Talked to another customer outside the store that's having the same problem.

    • Initial Complaint

      Date:09/19/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought blinds for my house with Better Blinds on June 2nd 2023 and paid them $2588.00. To date I have not received my product. I have left numerous text messages and phone messages and received one call. Better Blinds says my order would be in on 9/15/23 but I have heard nothing.At this.point I want a full refund.

      Business Response

      Date: 10/02/2023

      We have responed to ***************** reguarding her order . The orders are taking longer then normal typicallly there is a 6 to 8 week wait for custom window coverings  We do not have the man power to give daily updates. . We can give her a reund but it can take 30 days she was not happy with that  . Our manufactures do ot give us refunds on products. I will update this with the resolution .

      Customer Answer

      Date: 10/02/2023

       I am rejecting this response because:

      I have been waiting 16 weeks for this order and they said no refunds for wait times, please see attached text messages.  I want a full refund.  Unfortunately, reading reviews of this company, i am not the only one waiting so long for their order.  I have tried contacting this business, via text, phone calls and in person with very limited success. 

      ******

      Customer Answer

      Date: 10/03/2023

      The company said they would refund me and it would take 30 days.  I want a full refund. 

    Sunrise Interiors is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.