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Business Profile

Auto Lube

SpeeDee Oil Change & Tune Up
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for SpeeDee Oil Change & Tune Up's headquarters and its corporate-owned locations. To view all corporate locations, see

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SpeeDee Oil Change & Tune Up has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to have the thermostat replaced and radiator fluid exchanged with new fluid, spee dee **** did the work: within one day it started running too hot and losing radiator fluid. I brought it back to spee ******** and told them what was going on; they examined my car and told me it needed a water pump. Huh? You did not figure that out when I brought it in the first time spee ********? How did my car go from needing a thermostat to needing a water pump after one visit to this shop? Thermostat replacement cost $357. The owner was on site and offered no compensation. The female manager does not know what she is doing but tries hard to act like she does. Total bad experience at this shop.

      Business Response

      Date: 04/14/2023

      Vehicle was diagnosed at another shop and suggested the thermostat repair. The customer requested this repair. as we have never diagnosed the vehicle.The thermostat is not leaking, however the water pump i s leaking. Not unusual for a vehicle with over ******* miles on it. Thank you

      *****************************

       

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