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Business Profile

New Auto Parts

PRG Products

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/25/2024 I ordered a 4wd transmission mount from this company and never received the product. I have been trying to contact them and eventually got a hold of the owner who told me he was going to refund me. Now he doesnt respond and has taken $139.00 from me.

  • Initial Complaint

    Date:12/09/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased/ordered suspension equipment from PRG on October 20, 2021. After some time I received email notice from PRG (****) on November 19th, 2021 that with some delay some items would be shipped. I received this partial shipment on January 5, 2022 (about 50% of the listed products) and sent a note about what was received. I got a quick response back that the remainder of the items would be shipped in the next 48 hrs. I received some of those items a few weeks later. At this point I'm only missing two items (rear shocks and a U-bolt flip kit). On March 16, 2022 I sent a follow up email. On April 24th, 2022 I sent a follow up email. On June 2, 2022 I sent a follow up email. On August 5, 2022 I sent a follow up email and received a response. ****, responded staying he would ship them the following week (with apology). Nothing arrived. I emailed back on October 6, 2022, and again December 8 2022 with no response. Since then I have called their office, hoping to have a different outcome then email, but no answer. At this point I still am missing part of the order and have not received response.

  • Initial Complaint

    Date:03/13/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    ignored by ***...

    Business Response

    Date: 03/13/2023

    go f*** yourself

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I orders motor mount for titan on 18 Jan 2023 paid ****** dlls plus ***** for taxes no shipping, order *****. So I was a loyal customer these isn't the first purchase I made from PRG but customer service went down I tried calling, sending emails also voice mail and no respond. So I just want my money back.

    Business Response

    Date: 02/11/2023

    ********* was refunded within 15 of his email requesting I cancel his order. The BBB and ********* can f*** offer. What a s***** and useless organization the BBB is. All employees there should stab themselves in the eye

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
    I appreciate the response and refund. I genuinely love your products! Its unfortunate I live in a place where shipping is near impossible. You folks are not to blame for that. Thank you,
    ******

    Business Response

    Date: 01/26/2023

    Both ******* orders have been refunded. ****** lives in HI and shipping is often difficult as it can be as expensive as the item being bought. We have cover Justins shipping on other orders. i msorry this didnt work out.

  • Initial Complaint

    Date:12/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had placed an order on June 01, 2022 for multiple items for my **** ****** Titan. One item(Rough Country traction bars) came quickly from another manufacturer. The other items never came until I started calling after the *****week I waited. I knew the Radflo front shocks take ***** week build time so I thought he was just waiting to send everything at once. After calling and several emails the other 3 items arrived. I still had not received my front Radflo shocks($951). He acknowledged that he didn't know what was going on over there and offered cheaper alternative, but it would not work in my application. I requested a full refund of the $951 for the Radflo shocks I purchased. Does not answer phone, return messages or emails.

    Business Response

    Date: 12/18/2022

    A check will be mailed

  • Initial Complaint

    Date:12/14/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for two rear shocks for my 2021 ****** Titan on 2 Dec 2022 for $258.20 total after taxes (order #*****). No product as of yet, placed numerous phone calls with no contact other than 7 Dec 2022 with **** who stated he would get them out by that week. As of 14 Dec 2022, placed numerous calls and messages with no reply or contact. At this point need a full refund back to my credit card ASAP.

    Business Response

    Date: 12/14/2022

    refund gladly done, get your s*** from Amazon













    Order Summary (1 item)
    Products to Ship

    Add Tracking No.
    Create Shipping Label

    Bilstein **** Titan Rear ShocksSKU: titanbils****Shock Length Options: 28inchShock Orientation: Body Down


    $239.00
    x 1
    $239.00
    Payment Info
    Refunded
    Create Invoice

    Subtotal

    $239.00
    Shipping

    $19.20
    Tax

    $0.00
    Total before refund

    $258.20
    Refunded with WixPayments
    ID #************************************
    -$258.20
    Total

    $0.00

    Paid with WixPayments
    Payment ID #************************************
    $258.20





    Order Activity




    Add a note (Your customers won't see this)



    Dec 14, 2022, 5:51 PM
    Order canceled

    Dec 14, 2022, 5:51 PM
    Order refunded for $258.20

    Dec 2, 2022, 8:38 PM
    Order marked as Paid

    Dec 2, 2022, 8:38 PM
    ********************************* placed an order

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from PRG Products, on August 13, 2022, of an item that had an initial lead time documented on their website of ***** days (it still shows ***** days even today). I called PRD Products after 30 days regarding the lead time and informed them that the lead time on their website was ***** days. That lead time increased to **** weeks, and a few weeks later to 16 weeks. At the 8 week ***** when I found out the lead time was 16 weeks, I cancelled my order and **** of PRG Products assured me that he would immediately process my cancellation. At the time of this complaint, it's been 17 natural days/11 business days since the cancellation and I still have not received a refund for my order, which was $1,026.60. I emailed PRG Products on October 28, 2022 and have not received a reply. I also called numerous times on November 1, 2022 and November 4, 2022 and my calls were not answered; I left a voicemail each time and I never received a call back. No method of communication is being responded to and it seems that they refuse to provide me a refund for my cancelled order. All I want is a refund from PRG Products.

    Business Response

    Date: 11/08/2022

    this order has been refunded

    Payment Info
    Refunded
    Create Invoice

    Subtotal

    $944.00
    Shipping

    $0.00
    Tax

    $82.60
    Total before refund

    $1,026.60
    Refunded with WixPayments
    ID #************************************
    -$1,026.60
    Total

    $0.00

    Paid with WixPayments
    Payment ID #************************************
    $1,026.60





    Order Activity




    Add a note (Your customers won't see this)



    Nov 7, 2022, 9:44 PM
    Order canceled

    Nov 7, 2022, 9:44 PM
    Order refunded for $1,026.60

    Aug 13, 2022, 2:47 AM
    Order marked as Paid

    Aug 13, 2022, 2:47 AM
    ***************************** placed an order
    Order Info


    JS
    *****************************

    *************************
    Note from Customer
    Please powdercoat springs red.

    SHIPPING ADDRESS
    *****************************
    18550 ***********, Apt 65 Northridge, ********** *****, *************
    **********
    View Map

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3 November 2021, I placed order #***** with PRG Products. The order was for two items. I received the first item in January 2022. However, the second item, details below, were never shipped. I repeatedly tried to contact PRG via phone and email and was promised that the item would be coming in a week or two. Finally, in August, I asked for a refund for the parts. *** stated that they would send me a refund the following week. They failed to provide a refund, and refuse to answer emails or phone calls despite multiple attempts and voicemails. I desire a refund of the price paid for the item as well as sales tax. Xterra Bilstein **** Rear Piggy-back Reservoir Shocks Shock Length Options: ****inch Price: $399.00 Qty: 1$399.00

    Business Response

    Date: 10/14/2022

    too late  to refund, shocks are on the way

     

    1Z8TGZ380325523232


    Estimated delivery
    Tuesday, October 18 by 7:00 P.M.




    Past Event
    Label Created
    Current Event
    On the Way
    Picked Up by UPS
    Future Event
    Out for Delivery
    Future Event
    Delivery

  • Initial Complaint

    Date:10/10/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Budget Titan Swap Kit from **** for $2,168.51 on January 1st, 2022. On March 25th, 2022 I recieved a shipment that only included the upper and lower control arms in the kit. I emailed **** multiple times and recieved an email apologizing for the delay and that the rest of the kit would be shipped the next day. The rest of the kit has still had not shown up after a couple months. During that time I moved to a different state in July of 2022. I have emailed and called **** multiple times to let him know of my new address and to try to get an update on my order. I still have not heard from him from him and it is October 10th, 2022. I need him to contact me as I have spent alot of money with no product in hand and have been contemplating making a few changes to what I want to do to my vehicle and want his best opinion on what parts I need to change within the kit. Filing this complaint is my last resort as I can not get ahold of him any other way.

PRG Products is NOT a BBB Accredited Business.

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