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Business Profile

Chairs

GTRACING

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Chairs.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a gaming chair from GT Racing website on 12/20/23. They had it advertised that the item will arrive before Christmas. It said it would arrive before Christmas with regular shipping charge. I even paid extra and it said I would get faster shipping and my package will go to "front of line". I paid extra to make sure I get my son's Christmas gift will arrive on time. This company shipped the package ***** ground regular shipping ***** tracking# ************. The package said it won't arrived until 12/28. I have contacted the company several times to try to make this right but they seem to only want to give a credit of $10 for inconvenience. I asked to have my shipping charges of ***** to be refunded at least since they didn't do what they promised to do. To arrive 12/28 is not even close to arriving before Christmas. I wouldn't have purchased the item if they said it wasn't going to make it. This is false & misleading advertising and they made false claims to just to get sales & make profit. This isn't right!

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a game chair with bluetooth capabilities that arrived defective. Company agreed to ****** the failed part but it has been several weeks and still hasnt even shipped. I had to cancel the cushion I ordered from them as they continued to make excuses as to why they havent shipped it. If you look up reviews, hundreds of customers are sitting around for months at this point waiting for their orders. I believe this company is engaging in unethical practices

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this chair as a gift, when I received it all of the pieces were not there. I contacted the seller and informed them I needed the parts by December 10. They offered 10$ off of 100$ chair. I stated that I was not acceptable and they said they would ship the missing pieces. After waiting 10 days they created a fake shipping label and still have not sent them but then stated they would send someone to my house to pick up the chair, which made me uncomfortable. I dont want this to happen to anyone else, but would like to make the public aware of the corruption of this company. It seems to be a foreign company using an American front to make it to where people will order from them who normally would not, which seems illegal. I feel like they should be investigated.

  • Initial Complaint

    Date:11/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 4/30/2022 Paid $329.99 Before Tax Bought Recliner first the remote and power cord was bad when I received the chair. They said they would send a new one. After several tries, they finally were sending on 5/15/2022 Then their chair has a pull cord to make it recline. On 9/2022 the pull cord broke. After some time, I was able to contact them. They said I would receive a new seat bottom. I received that late 1/2023. Now the pull cord broke again. This was about 7/2023. I spent time trying to find out who to call. Then I found the paperwork for GTracing. I tried the phone # and left messages for a will. then I tried Email. After some time, I was able to reach someone. I explained the problem over and over. Starting 11/12/2023. Now they say the chair is past warranty and the only thing they will do is sell me a new seat bottom. If that is the case. Will I have to buy a new seat bottom every 7 months or so. I believe this is their way to keep getting money for the chairs over and over. This is a company selling bad products. I would like a refund so I can use a chair without putting money into it over and over. Account # was originally with Wal-Mart and they were no help either. Account #**************

  • Initial Complaint

    Date:10/02/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to purchase a chair from this company. On their website in the checkout section, there is a section for gift cards on their website. There is no way to purchase a gift card. I called in at 1:45 PM Eastern standard time and was told that someone would reach back out to me within 12 hours, I did not hear back from that company about that particular request for over ********************************************************************************************************** a particular way because I had not heard from them I thought that I might have a workaround for the purchase. I was wrong. Upon realizing this, I am mediately called back. this call happened at 10:15 AM the following morning on this call. I left a message asking for the purchase to be canceled. At this time nothing had been shipped. I had made the purchase within an hour time span of me calling. I received a call back within an hour, letting me know that the transaction had been canceled and everything was OK. Later that same day I received an email that a tracking label was created. I called back in to inquire about this and she said everything was OK and that the transaction and shipment was canceled. I am now receiving an email saying that it was not canceled and it is my job to return the package, this company needs to retrieve their own package and refund me my money. I will not be excepting the package.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a GTracing Gaming Chair and when I put it together it was fine but about a month later the left arm became significantly loose and the s**** needed screwed tighter along with some others in the back. I continue to have to tighten them on a regular basis but they continuously come loose.The Lumbar Pillows zipper completely broke and will not zip anymore.I emailed them and sent them videos to which they said switch the screws in the arms as if that would somehow make a difference.When I asked for a refund they stopped communicating and I've had no resolution whatsoever.

GTRACING is NOT a BBB Accredited Business.

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