Complaints

This profile includes complaints for American Dream Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Dream Services

  4609 New Horizon Blvd Bakersfield, CA 93313-2302

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  American Dream Services

  PO Box 20400 Bakersfield, CA 93390-0400

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have called American Dream Services to make a appointment on January 9, 2024 to repair the ** because it was getting super hot inside the property. The technician went to fix the unit but when he fixed the unit a few month its broken again. We called American Dream Services again to make another repair and scheduled an appointment on June 12. Technician arrived at the wrong address and started working at the wrong unit. The tenant told the technician he was working on the wrong unit. After the technician finished working on the wrong unit. ****** called the owner of the property. Owner called the company and technician went to the actual address after finishing the wrong address. Technician did not even work on the **. ****** told the owner that ** still not working. The owner of the company demanding payment for the work for the wrong unit and the work of actual unit that the technician didn't even fix the **. Owner of the company wanted $617. We not make any payment because ** still was not working and owner of the company claiming he did do the work.

  Business Response

  Date: 06/18/2024

  Client called us out on January the 6th for a no heat call. We performed a full system diagnosis and found a control board and a blower motor were both bad. The motor was filthy and had overheated. The board and burn marks on the board. Quoted the repair it was authorized and the repair was made. This came with a 1 year warranty on the parts installed a 2 year warranty on labor for the parts installed. We received a call back 6 months later immediately they request was that we fix it for free as we had just worked on it 6 months ago and it should be under warranty. I attempted to explain that if it was the parts we replaced (the motor or the board) it would be covered under warranty 100%. However if it was something else there would be a charge for that. They continued to say it should be fixed for free. I further explained our warranty covers the parts we replaced. It doesn't cover all the other components nor a maintenance. Like a car...There is no guarantee on your car that if you have them work on your radiator that 6 months later your transmission goes out and they are supposed to do it for free. 

  
  

   

  
  

  They seemed to understand so we went out and took the call. Upon arrival my tech met with a tenant outside who told him it was her unit that was not working properly. We did make a mistake and listened to this tenant and checked out her system. We found it was low on refrigerant and needed a maintenance. We unfortunately called our client with this diagnosis. Which was wrong. After my tech performed the work which was $657 the tenant for the correct location informed my tech he was working on the wrong unit. We then went to our records with the model and serial #s to match the addresses. My tech then diagnosed their system and the correct location. We explained our mistake and informed them that it would have been $929 but that due to the miscommunication we would lower the price and give them a discounted rate to $617. The diagnosis on their system was that it wouldnt start. The compressor (like the engine in a car) and found the capacitor to the compressor was bad. We replaced that but the compressor still didnt start. We installed a compressor start assist kit on the system and then cleaned and serviced the system. They authorized the repair while we were still on site. Technician performed the work and the compressor started up and ran. System checked out OK when we left.

  
  

   

  
  

  We knew we would not get paid from the neighbor as that was our fault for trusting the tenant at the wrong location. We didnt expect to have so much trouble with our client. However, I understand it may have been confusing but I put it all in writing in email, text and explained it several times. We were seeking the $617 for the work done this month and then it escalated to a poor ****** review and BBB complaint. Now requesting money back for work performed 6 months ago. So now we arent getting paid for the work this month at either location and they want the money back for parts that we installed in January and there is nothing wrong with those parts. I already have told them I would not pursue the $617 that I would accept that loss but that it would void the warranty on the parts installed in January.

  
  

   

  
  

  Asking for the money back on parts and services rendered in January that are still operational and not the problem in this case just doesnt make sense to me. Theyve already been released of the obligation for the capacitor and the kick start as customer service to avoid this going further and yet this keeps going further. They got the repairs made in June for free when it had nothing to do with the work in January. I see no reason for a refund for work in January when those parts work and we just didnt get paid for work completed in June. They are now saying it isnt cooling again. That is a surprise to us as it worked when we left. There is a chance the compressor damage is too extensive since it was running with a weak capacitor and the kick start that we used to start it was not enough to keep it going. But we cant confirm that as we werent asked to reinspect the system. Had we been paid for the work in June and the kick start didnt save the compressor we would have given a discount on the compressor replacement vs new system option. However this keeps getting worse. Weve done what we could by forgiving the $617 debt and moving on. Not sure what more we can do for them.