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Business Profile

Apartments

Breakwater Apartments

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Breakwater Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see

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Breakwater Apartments has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My roommate and I have been residents of Breakwater Apartments for one year only. Our security deposit was $830. We both require emotional service pets to live with us and we did not pay any pet rent or pet deposit for our dogs. Following move out on 7/14/2022, we were sent an invoice that required us to pay $349.50 after they took our entire deposit to "heavy clean" and do a full repaint on the apartment. While, we can understand the need to replace or deep clean the carpet due to having pets, we left our apartment with minimal flaws that surely do not require heavy cleaning or a full paint job costing the company over $1000 to complete. Prior to move out, my roommate scheduled a pre-move out inspection with our landlord so that we can work on anything that needs replacement or cleaning before our move out day. However, our landlord did not show up to our appointment, and I had to turn in the keys without having this opportunity. We also were charged with a late fee for our last month of rent. However, we have never made rent late. We have sent our landlord emails and voice messages in regards to our final bill and have not heard from her in several days. The notice in the mail requires us to pay the charge within 15 days from move out or risk being sent to collections. However, it was sent as late as 7/21/2022. We suspect this charge is an attempt to collect the money that they did not receive for pet rent and feel as though we are being targeted for this reason.

    Breakwater Apartments is NOT a BBB Accredited Business.

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