Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given fake hair that didn’t curl & wasn’t able to style it like hair extension professional told me, & I was not given a policy nor did she have a policy anywhere on her business page or at business location, I reached out to her about it & she stated that she wasn’t able to get me a full refund because it had been 8 days but in those 8 days I never once put heat in it until the day I reached out to her & that’s when I realized the hair wouldn’t curl or do anything, I originally went with her because I wanted to get human hair extensions installed not synthetic. I asked ******* if there was anyway she would be able to fix my hair or give me a full refund. Its been about 3 weeks & I still haven’t gotten any solution & I payed a total of $495 for hair & installation but was basically scammed because it wasn’t human hair nor was I ever able to curl it like the hair stylist stated I would be able to. The only solution the hair stylist offered me was $180 but it’s been well over a week & i still have not received the $180.

  Business Response

  Date: 11/29/2022

  My response to ****** ***** claim. ****** contracted me via instagram on October 17,2022. She stated she wanted to get hair extensions installed. She was recommended by her sister ********  that had came to me a month prior. She mentioned she loved how I left her sister ******** hair and wanted to make and appointment with me. I scheduled her appointment for October 22nd at 10am with a deposit of 180$ that’s not refundable.

   ****** states she was given fake hair. She had the hair for 8 days and her sister ******** for 1 month prior to that. There’s no way it will take someone that long to realize it’s synthetic hair when they wore the hair everyday. 

  ****** states she wasn’t given a policy. She was given one verbally and also was aware of one because she herself stated her sister ******** sign one.

  ****** states she never put heat on the hai. I myself put heat on the hair by straightening it when installation was beating provided. ( so heat was applied before she took the hair). There’s no way in 8 days you will not wash or style your hair specially being a content creator as she claims she is.

  ****** states she originally came to me to get real human hair installed. She originally came to me because she was recommended by her sister ********, who I did her hair 1 month prior. (****** send me a message to book and appointment because she loved how I left her sister ******** hair which means she had time to feel and look at the hair prior to the appointment). 

  ****** states she was scammed because she was given fake hair. She took the hair wore it for 8 days had plenty of time to tempered with the hair just to get a full refund. Her cousin somehow fixed her hair well how odd your own cousin (family) fix your hair? Doesn’t make any sense her sister ******** wore the hair for 1 month never once complained it wasn’t real hair plus she was able to curl and style it. (******** also send me feedback which she states she loved the hair) ****** then had ******** send me a message saying she didn’t like the hair after the good feedback and 1 month later? Doesn’t make any sense right. 

  ****** states she was never given a solution. I offered to get her new hair she denied. So I offer her 180$ refund and she agreed. But right after she went on social media to bash my business my name. She had girls send me messages calling me a scammer, laugh about me said all kinds of evil things about me made false accusations just to intimidate me to give her a full refund, which she will not get. I am willing to take this matter to court because of the stressed she has caused me and the false accusations on behalf of my business. (She deleted the videos but I was able to save them) to counter sue her for what she has caused me and my business. I will provide all the good feedback I have from my other clients including her sister ******** for evidence that she is just doing this because she didn’t sign a “policy” and wants to take advantage of that. I am very surprised that she will do something like this to a small business when she herself has an “only fans” (for example) would it make any sense if I went out of my way to purchase her content watch it for 8 days, then ask her for a refund because I didn’t like her videos?  Doesn’t make sense at all!