Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a recall on my *** forte and they refuse to do work. Ive called other ***s and theyve said they have done work showing that they have expired registrations but apparently this one cant because I dont have current but Ive shown paper work that Ive bought them but my car has to pass smog but cant because of the check engine light. Id have it sent to the Mojave one but it isnt a guarantee and my car cant be driven because I was told by a local mechanic say it can catch fire if driven. So Im out of a car and Im still paying for.

  Business Response

  Date: 04/03/2025

  Thank you for reaching out regarding Ms. ********* concerns. We have reviewed the matter and would like to clarify the situation.

  Ms. ******** allowed her vehicles registration to expire, which directly impacts eligibility for certain manufacturer programs. As a *** dealership, we do not have the authority to approve or deny warranty-related repairsthis is determined solely by ***********. Our role is to perform the work once it has been approved by the manufacturer.
  

  When we inquired about this matter, *********** provided the following response:

  "Per the manufacturer, the customer does not meet eligibility requirements as stated in the manufacturer's program. All questions and inquiries should be directed to KIA ******* at **************."

  Given this, we kindly advise Ms. ******** to contact KIA ******* directly for further clarification on her eligibility. We appreciate your assistance in facilitating this communication.

  Please let us know if you need any additional information.

  Best regards.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7, 2024, I visited ******************************** to explore purchasing a vehicle. My husband consented to one credit check, yet upon reviewing his credit report, we discovered that the dealership ran his credit seven separate times without his written authorization. These excessive inquiries have significantly harmed his credit score, impacting his ability to secure future loans at favorable rates. Under the Fair Credit Reporting Act (****), 15 U.S.C. 1681b, a business must obtain explicit written consent before accessing a consumers credit report.

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for the *** dealership to reconsider the manufacture guideline on an engine replacement and replace the engine based on the current oil consumption findings completed at the dealership . Since the engine is not operating properly Haddad Kia is asking for my car's engine to completely fail and shut down before it can be replaced under a safety recall however I have been driving it with it consistently losing power and shutting off since the last engine oil test. For me to continue to drive it will only jeopordize my families safety. I do have documentation that gives specifically gives the reason why for the engine failure however I do not have in writing that the manufacture is asking for me to wait until the engine to go out and become completely non opperatable . The last automotive advisor ( #*****) let me know the current manufacture guidelines for recall engine replacement.

  Business Response

  Date: 12/30/2024

  We would like to clarify the guidelines regarding the engine warranty extension provided by ***********. Currently, there is no safety recall applicable to your vehicles engine. However, there is an engine warranty extension specifically addressing rod bearing clearance failure. For an engine replacement to qualify under this warranty extension, the following criteria must be met:
  *** P1326 Code Present: If this diagnostic trouble code (***) is stored in the vehicles system, a bearing clearance test is performed. If the test fails, authorization for engine replacement is obtained.
  Engine Noise: In the absence of the *** P1326, there must be audible engine noise consistent with a bearing clearance issue. All required maintenance records are then submitted to Kia ******* for approval.
  Engine Non-Operational: If the engine will not crank over, documentation such as pictures or videos of the engine condition and maintenance records are submitted to Kia ******* for evaluation.
  It is important to note that the warranty extension applies only to rod bearing clearance failure and not to oil consumption or other related ********* your vehicles findings do not currently meet the outlined criteria for engine replacement, the decision for warranty coverage is solely at the discretion of Kia *******.
  Haddad Kia is committed to assisting you within the scope of the manufacturers guidelines. We encourage you to provide all supporting documentation, including maintenance records and any evidence of engine performance issues, to Kia ******* for further review.
  We understand the urgency of your concerns and recommend continuing communication with Kia ******* for a resolution. If there is anything further Haddad Kia can do to support your case within the manufacturers warranty guidelines, please do not hesitate to contact us.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** is now stating that the iccu component is not covered under warranty; stating its part of power train warranty and that ive exceeded the mileage. However, when asked for them to define in detail what the power train is on an ** 6 they cannot tell me . I originally went in for routine service tire rotation and am now being told the iccu is bad and specifically 2 recalls were done as well as an iccu update none of which solved anything. I was told to purchase my own battery (12v) for the car in order for them to continue work on the car. Note: my battery was in good working order when I took vehicle in. Plus since I work out of town I am limited on reaching them in the evenings before closing. ( the battery purchase put me a day extra with no progress in sight) forced to spend ****** dollars on a battery solved nothing. I was given a loaner for one day and broke down in that vehicle forcing me to miss work and by the end of the day they took loaner away stating my *** ** 6 issue would not constitute Warranty work so the loaner is out of the question . No manager so much as offered a ride home to me . (All day event from broken down at 530 am to now 4/5pm ) I was forced to remove my property from the vehicle and exposed my work uniform on the curb with my childs car seat until I was able to be picked up. The iccu is a crucial component for the ** to charge and I have only had this car for about 1 year and 9 months approx: ****** mi. Current . I would like to speak with someone to elaborate on my experience. Moving forward I would like the ev6 to be lemoned out as this is the 3 rd major issue Ive had with this vehicle amongst the other recalls this vehicle has with potential fire risks.

  Business Response

  Date: 11/28/2023

  Attn: ***************************
  Resolution and Review Specialist  
  BBB
  
  Re: ***********************
  Repair Order: 242478
  Date of Repair Order: 11/06/2023
  
  
  Please accept this letter as response to *************************** complaint filed 11/22/2023.
  
  ****************** vehicle came in without an appointment which is considering a drop off non appointment which takes approximately 10 business day diagnosis. As a courtesy Service Manager ************************* provided him with a Loaner Vehicle without having a diagnosis of the vehicle (common practice is have a diagnosis prior to providing a courtesy vehicle to determine if its covered under manufactured warranty).
  
  Once the Technician followed the flow chart provided to him by ***. Under the first step was to replace the 12 Volt battery due it not receiving enough cold cranking amps. Unfortunately, this did not fix the issue with the charging of the vehicle but having a new 12 volt helped the Tech by eliminating other issues on the flow chart. The Tech open a Techline case (*** ********* who assist in helping with diagnosis of vehicles when Tech cannot pinpoint the issue with vehicle).  Techline determined the issue with EV6 to be the **** (Integrated Control Charging Unit- is responsible for powering the high-voltage battery and 12- volt battery).
  
  After the diagnosis was fully complete, we ran the part number thru *** ******** website and determined the part follows under the 5 year or 60,000-mile coverage. Due to the number of miles on ****************** EV6 (******) part was not covered under warranty.Assistant Service Manager *********************** contacted *** ******** affairs on behalf of the customer to see if they could provide Goodwill for the customer. ******************** advised **************** to contact their ******************************* *************** contacted ************** via telephone and explained the situation. ************** denied the Goodwill for the customer due to being 5/60 coverage part. Service Advisor ************************* offered ****************** a discounted rate for the part and labor to assist him since we could not get *** to cover the part for his vehicle. ****************** refused to purchase the part. Due to the time of day, he arrived at the Dealership our Courtesy Shuttle employee was not available to provide him with a ride home. ****************** is not the only Correctional Staff to come in our department with a uniform. Per ******************************************************* rules set forth by ****, they are required to wear a cover shirt over their uniforms to ensure their safety on the way to work and home.   

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to you out of extreme concern and frustration, facing not only significant financial hardships but also fearing for my safety. On August 18,2023 I experienced a life-threatening situation where my *** ****** engine failed me and left me stranded in the middle of the freeway. This perilous experience was due to an engine malfunction, and I am horrified to think of what could have happened had I not been able to move out of the way. After getting the vehicle to my mechanic, I was informed that the engine had failed completely. To my astonishment, the mechanic mentioned that this is not an isolated case. *** has been notorious for premature engine failures, even before the warranties expire. My vehicle has just ****** miles on it, well within ***'s purported 100,000-mile engine warranty.Despite being aware of my dire situation and the danger I faced, *** has failed to take swift action. They have scheduled a diagnosis for September 25th, leaving me without a vehicle for over a month. I depend on my vehicle daily to commute to my job. Being without a vehicle translates into a daily financial burden of at least $50 to ensure I get to work and back. This situation is not a minor inconvenience its a significant safety concern and an unexpected, hefty financial burden that I am forced to bear due to NO fault of my own. ***s known engine issues have now left me vulnerable and fearful of the consequences. Their refusal to provide a timely repair or offer a temporary solution, like a rental vehicle, only exacerbates the gravity of the situation.I am reaching out to you urgently, hoping that the Better Business Bureau can intervene and ensure that such negligence and disregard for consumer safety by companies like *** are appropriately addressed. No customer should ever be subjected to such risk or financial strain, especially when it arises from product defects that the manufacturer is already well-aware of.Thank you for your attention to this matter.

  Business Response

  Date: 08/22/2023

  On August 22, 2023, at approximately 11:50 am, I made contact via telephone with ************* regarding her 2015 *************** *****************. ************* stated her vehicle was currently at Automotive Repair shop in ***********, **. I advised her she could tow the vehicle to Haddad Kia at her expense. I also advised her that Kia ********* ******** does not provide towing assistance unless the Vehicle is under factory warranty 5 years of purchase date or 60K miles.
  
  ************* has agreed to bring vehicle in as a walk-in customer. I advised her due to the amount of workload we have in service, if she towed vehicle in today there was a possibility vehicle would not be diagnosis unit the week of September 5th thru the 8th. I also explain the diagnosis process regarding engine replacement thru **** I will advise once this vehicle arrives via tow. 
  
  ****************************;
  Haddad KIA 
  Asst. Service Mgr. 
  *********************