Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car from this business even though the car left me stranded in ********* had to have my sister come out and give me a jump the battery was defective and then the dealer said to bring it in so they can do a tuneup which come to find out they never did anything to the car to maintaince it . The car didn't run at all so we couldn't take it to the dealership all the way in **** mind you . My sister ended up putting a brand new battery and coil packs in the car she did the nessasary repairs parts and labor costed me $400 . I recently fell behind in payments and since my sister fixed it she has some personal items in the car at the time of repossession she had her driver license. 2 bags of clothes, a cobra power bank $150 a bag of tools $300 2 Dewalt batteries $75 each my Xbox s series $500 and a wagon cart $100 and I've contacted the business and they refused to give me my siblings items back and says he don't have my items that this is the way the repo team gets their money. I'm upset these are very important to me.

  Business Response

  Date: 06/26/2024

  ********************* purchased a 2009 acura TL from us . he has not made payments or contacted us back we sent out multiple calls and have not heard from him yet .WE repossessed this unit from 2800 block of ******** in *********** we still have heard from him .we received a car from a sister asking about this issue we told them we need to speak to ********************* to be able to resolve this issue, we haven't heard from them yet she did state she had the key and wouldn't give it to us unless we give her her stuff i told her we don't have her stuff and we need to speak to ********************* we do not know who you are she called back again and left treats and once again i told her i cant speak to her on this issue she would have to speak to **** and have **** come down here ? as of the belongings and what she accusing us of **** would have to get a hold of the company that provided the service but once again i told them that **** needs to be present . but hes in jail and has been they were driving the vehicle with out insurance there was drugs in the car and also there was glass pipes and we called the police department and they told us to just dispose of it vehicle was a mess and vehicle still having repair done if **** can come down here and speak to us we can give him the information to contact the company that did the repossession we can not release information to any one thats not ********************* nut like i siad ********************* is in jail and he the registered person on contract and   if he need to contact me feel free at ********** ask for jr he can come down here and get the information to retrieve his belonging but he must call to schedule an appointment because law inforcement must be persent for the treats we have recived over the phone froma  female and male we have no idea who there are thank you for yourt time if you need any other information feel free to contack me .