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Business Profile

Computer Repair

The Computer Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

This profile includes complaints for The Computer Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Computer Depot has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an item and returned it after 7 days but instead of a refund I was offered an exchanged so I got 2 Accer monitors $330. After a month 1 of the monitors no longer worked. I didnt get a change to set it up as I didnt have a home office yet. I retuned it to get it checked out on 3/8/25. As of 4/17/25 they have not gotten back to me. I called them today and they told me they cant do nothing about it but to trash it.

    • Initial Complaint

      Date:12/23/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 9th dropped off a console for hdmi replacement, when I got it back weeks later it was determined they swapped the motherboard with someone elses and when that person came in they took my original motherboard and wiped all the data and told him it was like new again and to keep it. When I came back to get it they said they couldnt do anything but wipe his information and make it new again for me! When I asked for a refund he said only store credit. When asking for the owner he said he didnt know or have contact with the owner!

    The Computer Depot is NOT a BBB Accredited Business.

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