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Business Profile

Covid Testing

FPA Women's Health

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Covid Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction 05/07/2025 ************* in June of 2024. Website advertises that providers accepted include ***********, which is the provider i had at the time of my service. To date, it is still listed on the website as a provider they accept. When i received care i was told my insurance would not cover the cost of care and that my "total" was 60$ which i paid and have proof of payment on my credit card. however they proceeded to bill me over $2000 for the care i received. With the false advertisement on their website combined with misleading information at the time of the initial transaction I am suspecting that this practice was intentionally deceptive with the goal of collecting more money from patients. I am fearful that this will happen to other people as a result of this clinics lack of transparency and deceptive information. This entire situation has set me back financially but if they were transparent from the beginning of the transaction i would have simply denied the care and would have avoided all of this.

    Business Response

    Date: 06/06/2025

    Good Afternoon,

    I am responding to the letter of complaint we received under Complaint ID# ********. We reviewed the complaint and these are our findings below:


    1. The patient presented with Blue Shield coverage(which we do accept) We verified benefits at the time of service and the estimated out of pocket was $60.00 which was collected at time of service and the patient paid in full. The insurance was billed and denied a charge as a non-covered benefit of the patient's health plan. In this case a statement would be sent to the patient for her balance due. Also, the patient signs a financial disclosure form stating any balance her insurance does not cover she would be responsible. The patient has every right to appeal with her insurance company as to why they did not cover her charges. Our organization accepts hundreds of insurances and we do our best to verify the members benefits but the insurance company is the one that makes the final decision if they will pay a claim or not.


    Thank you.

FPA Women's Health is NOT a BBB Accredited Business.

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