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Business Profile

Credit Union

Safe 1 Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Safe 1 Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe 1 Credit Union has 5 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/07/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 30, 2024 we received a toll bill via text (we have a copy of the text) for $6.99 and paid with our Safe One Master Card. Immediately we received fraud alerts from ********. It was our understanding that when we use Master Card there would be zero liability to online fraudulent charges. After talking with Safe One a stop was placed on the card. We were informed about the fraud and Safe One was going to investigate. On January 7 we received a letter from Safe One saying they would not cover our loss and our claim was denied and closed. We called Safe One and spoke to supervisor ******. She informed us of the above cancelation and stated only one transaction had went through for $874.16. Later that same day ****** called us and said three other transactions had went through, 6 DAYS LATER for $1975.63, $1169.17, and $304.16. The card had been canceled on December 30! Every effort to contact Master Card circled back to Safe One. Safe One said they handled all aspects of this situation. We want Safe One to cover the charges that were fraudulently charged on our Master Card.

    Safe 1 Credit Union is NOT a BBB Accredited Business.

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