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Business Profile

Dance

Lioness Pole Den

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/23/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Crooked business- Terrible customer service!

    When I began a membership here in February I had such high hopes for myself and I saw myself dancing here for years. I agreed to the policy of supplying a two week notice because I was excited and didn't think it would be an issue. But due to a bunch of personal issues which I will be kind and not mention here, I began to feel unwelcome here. So I requested mid April to have my account cancelled. I knew I signed up for this so when they charged me $150 for April i let the money go even though I didn't attend any classes for that month. But now I am being charged another 150 for May because I gave 11 days notice instead of 14. All you have to do to cancel an account is press a few buttons! When I asked why 11 days is not enough, I wasn't given an answer and was just ignored. She has no qualms stealing money from her customers and honestly the price of these classes was not even worth it because you have to share poles and so you only really get to dance for 20-30 minutes. If I could go back I wouldn't bother with this place and would just put that money to buying my own pole.

    Business Response

    Date: 04/24/2023

    Issues resolved 

    Customer Answer

    Date: 04/24/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 1*******, and find that this resolution is satisfactory to me.

Lioness Pole Den is NOT a BBB Accredited Business.

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