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Business Profile

Gun Equipment

Black Rifle Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Equipment.

Complaints

This profile includes complaints for Black Rifle Depot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Black Rifle Depot has 2 locations, listed below.

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    • Black Rifle Depot

      null Bakersfield, CA 93311-1875

    • Black Rifle Depot

      4725 Panama Ln Ste D3-329 Bakersfield, CA 93313-3404

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/08/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order, and tried to return the products, but the email addresses they list on their website and on confirmation emails are undeliverable, and they do not list a phone number on their website.The following email addresses are undeliverable:********************************** *******************************

      Business Response

      Date: 06/12/2024

      We did receive an email from the customer on Saturday, 6/8/24, and did respond on Monday, 6/10/24. Our offices are closed over the weekend. Customer did advise the product was sent back and we will process the refund accordingly. Customer did not elaborate on what the issue was specifically other than the product not meeting his expectations of what it should be. From what I am able to tell, there was one small difference, but the overall look of the product is the same. We have not received any correspondence from the customer after our email on 6/10/24.

      Customer Answer

      Date: 06/13/2024

       I am rejecting this response because:
      Black Rifle Depot has made no attempt to call me to discuss my dissatisfaction,despite the fact that to place an order, they require a phone number, so they could call me if they wanted to, but they have thus far refused to do so.

      Again,the fact that they have no phone number listed on their website for customers to call to speak with a customer service representative regarding their orders,and that two email addresses they list on their website are undeliverable, that is unacceptable!

      Business Response

      Date: 06/14/2024

      We sent a follow-up to the customer that received no response from the customer. **************** is limited to specific telephonic conversations. Calls regarding potential specification differences are handled by a different department and unfortunately, they are extremely busy and haven't been able to call the customer. In reviewing the product listing on our website, no claim was made that the stocks purchased were "S&W M&P15". The attached email shows us advising the customer the refund was processed today.

      Thank you

      Customer Answer

      Date: 06/16/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Black Rifle Depot is NOT a BBB Accredited Business.

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