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Business Profile

Gutters

De Leon Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gutters.

Complaints

This profile includes complaints for De Leon Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see

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De Leon Enterprises has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      had this company install a complete rain gutter system for my mother last summer. Around Feb., a part of the system was leaking real badly. The back door was flooded. I called 3 times (the first one that answered was very arrogant and rude) and asked if they could come out and check it, since I believe its under warranty...or should be for the high price i paid for it. They told me they would come out when they had a job in my mothers area, which isn't too far from ***********. They never showed up, and never called me. The last time I called them was about 4 or 5 months ago. My neighbor who recommended them who is just as unethical as they are, said they told him they came out. And that was false, since I have security cameras on at all times around the property, and my mother is there at all times. This company is very unethical. I have 3 homes in ***********, and I was going to have them do a system on all three houses, and I know several other people who needs rain gutters. NEVER will I deal with this company again, or recommend them to anyone!.

      Customer Answer

      Date: 09/19/2024

      # 22282796 

      Charlotte and Wayne Boring

      6509 Acorn Road

      Lake Isabella CA.

      93240

       

      Please let me know if you need any more information,  thankyou.

      Wayne

       

      Business Response

      Date: 09/25/2024

      Hello, Deleon Enterprises has been in contact with Wayne Boring at 6509 Acorn Rd Lake Isabella this morning 9-25-24. We informed him that our Gutter crew will be in the Kernville area tomorrow

      Thursday and will be stopping at his residence to address the problem that he is having.  It could be a raingutter installation problem or a roofing problem.  We would have to look at it.

      We appreciate the BBB in helping us with this request.

      Thank you 

      Rae

       

      Customer Answer

      Date: 09/30/2024

       I am rejecting this response because:


      They did not show up Thursday.  Business called me and stated they had to turn around due to an emergency with a coworker. I had to drive 100 miles round trip to residence to wait , and appointment canceled. So this  Matter is not resolved. They told me they will call Monday or Tuesday to reschedule.I know my time is not important to anyone. Hearing nothing but various excuses for a year now, and no luck having my gutters checked. I'll give them untill then, or the matter will be turned over to the CSLB.

      Regards,

      Wayne Boring

       

       

      Business Response

      Date: 10/22/2024

      Good morning, yes our crew was headed out to Mr.***** ******** residence on that Thursday. Unfortunately one of the employees was nauseated and not 
      able to drive up the ***************** and had to turn around and come back to shop went home. We called Mr ****** right away and he was ok to reschedule
      not mad or upset. We rescheduled following week on Tuesday. There was not any problem or issue with the raingutter that Mr. ****** was complaining about.
      We ended up adjusting and sealing screws. We told him any problems to give us a call. 
      Thank you for handling this issue.
      Rae 

    De Leon Enterprises is NOT a BBB Accredited Business.

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