We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Human Resources

CAPK Energy Program

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Human Resources.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband ****** and I applied for assistance to The heat program our application was mistaken for someone else's causing our election to be turned off we asked them to come out and help us and they messed it all up we don't have any electricity and we're just sitting here like sitting that we need some help please help us

    Business Response

    Date: 12/12/2023

    Hello BBB,

    I have searched this client's name, address, phone number, and email. Nothing pulls up a hit for this client.

    Per our systems, this client has never applied for our program. Please see that attached file. 

    There are several programs like ours that do similar work. It appears they might be confused. 

    Are they able to provide additional information that I could investigate?

  • Initial Complaint

    Date:06/13/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CAPK has completely ignored my application for weatherization and energy assistance. I first applied in January 2023 and followed directions and we emailed, faxed, and mailed application just as we did last month again when they sent a denial letter for something we had no idea we were missing. Now it's been a month again and no one has answered me again.

    Business Response

    Date: 06/21/2023

    Hello,

    We are committed to providing the best customer service as possible to our community.

    I attempted to contact Mr. ******** at his phone number ************1) and left my information for call back to discuss his application. 

    If the client calls back, I would be happy to assist them in getting an application completed in an acceptable time frame, per our state requirement. 

    Please let me know if I can be additional assistance.

    ******** C*** 

CAPK Energy Program is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.