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Business Profile

Landscape Contractors

Stockdale Landscape, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/15, I hired Stockdale Landscape to repair a leaking sprinkler head. An estimator (****) came out and instead of addressing the sprinkler head in question, went to another part of my yard and "found" a leaking pipe. (My gardener has since told me, he never noticed a leak in that area.) I received an estimate via email for $290.51.

    On 6/19, a crew of 2 came out, one of whom was ***** *******. He did work on the head that I originally called about, while the other replaced the pipe on the other side of the yard. I gave ***** a check for the agreed-upon amount before he left. A few hours after they left, I saw that the original sprinkler head was still leaking. I called ***** and reported this, and he said he'd be out the following day. When he didn't show by 5 p.m., I called the main phone number, and a man by the name of Israel came out, (making a point to tell me he was on his way home) and told me there was a bad valve, and recommended that I have all 5 valves replaced.

    Their contract specifically states "Testing system upon completion to ensure no further leaks are present." This was not done. Furthermore, they should have found the bad valve issue during the initial evaluation. If they had done their job correctly, it wouldn't have cost me $290, plus additional money to have the job done right by someone else.
    And while I can't prove it, I firmly believe that the estimator who came out on 6/15 intentionally damaged the pipe, to make for a more costly repair.

    Additionally, I later received a bill for $311.22. I addressed this discrepancy via email and though that was resolved, it causes me to further question the way this company does business.

    I feel that as an older woman alone, I was taken advantage of and would like a refund for a job not done correctly or honestly.

Stockdale Landscape, LLC is NOT a BBB Accredited Business.

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