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Business Profile

Lingerie

Bra Shoppe, The

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought about 900.00 in bras I had one that did not fit so I wanted an exchange in which the store denied me. Then I had 3 bras that I ordered and never picked up and they would not give me a refund!

    Business Response

    Date: 09/14/2022

    The Bra Shoppe **** ******** *** **** *** ************ ** ***** ************ 
    To Whom it may concern, 
    September 13, 2022 
    Assigned ID# ******** 
    **** ******* came into The Bra Shoppe on August 15,2022 for a fitting. ********* (owner) took her into a fitting room and tried several styles on her. She purchased three bras without underwire and two with wire. I expressed to her the different feeling of having a no wire to wearing a wire and it would take time to get use to the different feel. I also explained to her at the time for her fitting that we wanted her to be comfortable and like what she was purchasing because our store policy is no returns or refunds. She loved everything that she took home from the store and wore the underwire home. Her sales receipt total was $355.06, and she also placed an order for four other bras, three were no wire and one was underwire. This order total is $337.74. 
    **** Called and spoke with me the week of August 15th expressing that she didn't want to keep the underwire on order and asked for a return. I let her know that since it hadn't left the store, I would do a store credit or an exchange for one that she did like in the other style. I did let her know that I could not return that one that she had worn out of the store but would be more than happy to make any adjustments I could to make it feel better. 
    Lana's order came in and we called her on August 18, 2022, to let her know her ordered item were ready for pickup. **** came into the store on September 2, 2022, with the items she took home the day of her fitting, she was demanding an exchange with the manager. The manager let her know our policy on once items leave the store, however offered to give store credit for the same bra that we had on order. **** said she didn't want that and wanted a refund. The store manager explained to her that she didn't have authority in the system to offer that and she would have to wait for the owner to be in on Tuesday. (We were closed for the Labor Day holiday) **** expressed her anger and said that she wasn't waiting for Tuesday and was calling the better business bureau. He left her order in the store and left. On September 6, 2022, I (*********) called **** and left her a voice mail trying to resolve this issue. I have never received a response back from her. 
    On September 13, 2022, I received a letter from the BBB with a complaint regarding this issue. We have our store policy regarding returns and refunds posted on the bottom of every sales receipt. It is posted on the counter where our customers check out and it is framed and posted on the wall. We also express it during fitting and before we take payment. I am willing to work with **** and will give a credit card refund for the order that we have here in the store totaling $337.74. I will not return a bra that has left the or been worn. I have provided attached photos of receipts and postings of store polices. 
    Thank you, 
    ********* ****** — Owner 

    Customer Answer

    Date: 09/14/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will be awaiting my refund 
    Lana newsome

    Customer Answer

    Date: 11/03/2022

     I am rejecting this response because:


    ******,
    The store owner stated she would refund the bras in the agreement. When she called me she was threatening and verbally abusive and refused to give me the refund as she stated in this agreement. And she also lied about an additional phone-call, that was never made, my phone records can prove this. 
    This is the agreement
      Posted below.

    Business Response

    Date: 11/07/2022

     I expressed to her that I would give her the refund as stated in my response, and kindly asked her to remove her slanderous remarks on social media and to withdraw her complaint with the BBB. She isn’t willing to do so. I will not be issuing her a refund until that is completed.

Bra Shoppe, The is NOT a BBB Accredited Business.

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