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Business Profile

Mens Clothing

Aeropostale

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mens Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 29th, I purchased items online from Aeropostale as part of a Black Friday deal. I paid $43.70 for a pair of sweatpants and a t shirt. The items arrived about a week later and I had the complete wrong order. I received a completely different pair of sweatpants and a jacket. I reached out to Aeropostale about the issue. About 2 days later I was asked to send photos of the items and my packing slip, so I did. Aeropostale took another 2-3 days to reply and told me I would need to return the items and reorder the items I had purchased with a courtesy 20% off code. However, I had purchased the items on Black Friday so the deal had been closer to 45% off. They also asked me to print a label and send the wrong items back in. I sent a reply asking for the other items to be resent at the discount I had originally and I would need a bag and label sent to me to return these items as I do not have access to a printer and I should not have to pay for packaging as this was Aeropostales mistake. I did speak on the phone with a customer service representative who said I would have to pay full price and then could reach out to them for a price adjustment. He said that they do not send packaging ever or labels, but *** would print the label for me. He advised there was nothing else they could do and this is their process.I sent a follow up email to my reply and got a reply over a week letter stating that I would have to order the items at full price and request a price adjustment when the items shipped. No mention of what to do about the label or ************ kind of stunned that Aeropostale could make a mistake and then make me do all the work to get the right items. I dont mind returning the items for a refund, but I should not have to pay full price and then wait for money back. Or come out of pocket for packaging to the return the items they sent incorrectly. Thats ridiculous. I wont be shopping there again.

Aeropostale is NOT a BBB Accredited Business.

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