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Business Profile

Monuments

Legacy Monument Co
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a headstone in october 2023. The final price was significantly higher than originally stated. They claimed the cost of materials had gone up. The headstone was delivered to the cemetery around the 10th of January 2024. The cemetery called us and said we need to approve the headstone before it would be placed. Upon inspection, the engraving was not complete. I called Legacy Monuments on January 31, 2024 and the engraver instantly knew why i was calling before i even mentioned it. He said one of the workers at the cemetery had also pointed it out to him upon delivery. I was told it would be corrected the following week. I also stated that the base was not present. They claimed they were waiting on the base. I called February 16, 2024 and was told the corrections hadn't been made because they were waiting on the base. They were going to call be back with a delivery date. I did not receive a call back. I called February 22, 2024, i was told it would be delivered tomorrow but he needed to call me back. I'm still waiting

    Business Response

    Date: 02/22/2024

    I am very sorry for the delay.  We are still working on getting the base delivered to the cemetery.  As per our early conversation we want to make sure you are completely satisfy with the quality of the memorial and would love to meet you there to make sure the monument is made to your complete satisfaction.  We will give you another update tomorrow about the base. Thank you for your patience.  

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