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Business Profile

Solar Energy Product Services

MSI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/19/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a MSI laptop through the college store the 1st week of classes for the fall semester. The laptop already broke down! Now I am a veteran and I am in this program called VR&E and they paid for the laptop! But thats not the point. The point is I need that laptop to do homework! The entire reason I got it in the 1st place. I take an Engineering Graphics class that I do homework on the laptop that is pretty much every other day. MSI says in order for me to get my not even 2 month old laptop fixed I have to pay to ship it so they can fix the not even 2 month old laptop and they said that they didnt know how long it would take to get it back! That doesnt sound like a professional company to me! I have to pay to get a brand new computer fixed? I only use the laptop for homework and Auto CAD! Neither of those 2 things use a high processor to do and I got a gaming laptop which are supposed to be better with graphics! I would like to know how companies like this are allowed to do business in *****************?

    Business Response

    Date: 10/24/2024

    Hi sorry for your problem. MSI computers are not associated with us. You have the wrong company. Were an electrical contractor out of ***********, ** with a similar name. 

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