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Business Profile

Solar Installation

Fuzion Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Reviews

Customer Review Ratings

4.82

Average of 33 Customer Reviews

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Review Details

  • Mike M

    Date: 02/23/2024

    This company was amazing from the start. They got me what I needed and more! I have referred them to many friends and they have been nothing short of perfection. If youre looking for a friendly and helpful staff to get your energy bill under control do not hesitate with Fuzion.

  • Ryan H

    Date: 02/23/2024

    Came in and helped get rid of my true up bill and fix the mistakes that the first solar company I used made.

  • Korie P

    Date: 02/23/2024

    Great customer service! Happy with both our solar and turf!

  • Portia S

    Date: 02/23/2024

    The salesmen were all extremely professional and kind. The communication was always great.

  • Kenny D

    Date: 02/23/2024

    Great company! Great Installer! Very happy with the service I receive! Communication was very clear! A gentlemen came to my door and was respectful and the company did what they said they would do!

  • Mike J

    Date: 02/23/2024

    Top notch company. We werent solar with Fuzion at two different homes and they are exceptionally good. I would highly recommend.

  • Sherry W

    Date: 02/23/2024

    "Our experience with Fuzion Energy for our solar project was exceptional from start to finish. Their knowledgeable team guided us through every step of the process, ensuring we understood the benefits of solar energy for our home. The installation was seamless, and the results have been fantastic. We're thrilled with our decision to go solar with Fuzion Energy!"

  • Ken B

    Date: 01/26/2024

    Ken B

    Date: 01/26/2024

    Our system that included a battery was installed in 2020. The installation was months later than promised and I never received any instruction or information on how the system works or what to do when it fails. Several components have failed over time and it always takes weeks, sometimes months to get someone out. To be fair the technicians they finally do send out have been very good and helpful albeit theres still a lot about the system I dont understand. One of the technicians gave me instructed me to be sure and turn the battery off while having electrical work done. Most recently I turned the battery off while we were having work done on our pool pump as I was instructed by a former technician. When the work was complete I turned the switch back one but the battery did not come back online. After a few days I called Fuzion for help. Called on a Monday and was told that they would get back to me in ***** hours. Having not received a call by Thursday I called again and was told Id probably get a call back on Friday. Late Friday afternoon, having not received a callback I called again. The receptionist was nice she assured me that shed left messages with the appropriate person. She apologized and put me on hold to talk to the person that should have called. Never got to talk to that mystery person but was told they could schedule someone to come out in 10 days. So if youre thinking of doing business with these people and follow-up after installation is important to you. You might want to do a little more research into other companies.

    Fuzion Energy

    Date: 02/02/2024

    Thank you for bringing your concerns to our attention through the Better Business Bureau platform. We sincerely apologize for any inconvenience and frustration you have experienced with your solar and battery system installed in 2020. Your feedback is invaluable in helping us improve our service and ensure our customers' satisfaction.

    We understand the delays in installation and the subsequent challenges in receiving timely support have been a source of significant frustration. It's our goal to provide not only high-quality installations but also comprehensive education on how to use and maintain your system effectively. We regret that this was not fully achieved in your case.

    Regarding the recent issue with your battery not coming back online, we want to assure you that we have made several attempts to reach out to address your concerns. Unfortunately, we have not been able to connect directly to provide the support you need. We are committed to resolving this matter and ensuring your system functions as expected.

    Our technicians are indeed trained to provide the best service possible, and we are glad to hear that their assistance has been helpful. We acknowledge there is room for improvement in our response times and customer education efforts. To this end, we are actively working on enhancing our communication channels and service protocols to prevent similar issues in the future.

    We appreciate your patience and are scheduling a technician to visit your property as soon as possible to resolve the battery issue. In the meantime, should you have any further questions or require immediate assistance, please do not hesitate to contact us directly.

    Your satisfaction is our top priority, and we are dedicated to ensuring that your solar system meets your needs effectively and efficiently. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

  • Dottie S

    Date: 01/23/2024

    Dottie S

    Date: 01/23/2024

    The entire process with Fuzion was exceptionally smooth. The sales representative provided valuable information and assistance, guiding me through the details. The operations team demonstrated efficiency, ensuring my solar panels were installed within a short timeframe just under 5 weeks. Now, I'm pleased to report that the panels are fully operational, meeting my expectations. Overall, Fuzion delivered a seamless and satisfying experience from start to finish.

    Fuzion Energy

    Date: 01/24/2024

    ******,

    We're thrilled to hear your experience with Fuzion was smooth. Our team is dedicated to providing valuable assistance, and we're delighted that both our sales and operations teams met your expectations. If you have any questions or need further assistance, feel free to reach out. Thanks for choosing Fuzion!

  • Manuel J

    Date: 12/08/2023

    Awesome service fast, efficient and great quality work. ****** can give you a great deal on your panels this will be my 2nd home getting them to install no regrets.

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